The hardware and software used to transfer data in an

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40) The hardware and software used to transfer data in an organization is called A) data management technology. B) networking and data management technology. C) data and telecommunications technology. D) networking and telecommunications technology. Answer: D Diff: 2 Page Ref: 20
AACSB: Use of IT CASE: Content Objective: 1.3 9
41) Networking and telecommunications technologies, along with computer hardware, software, data management technology, and the people required to run and manage them, constitute an organization's C Diff: 2 Page Ref: 21
AACSB: Use of IT CASE: Content Objective: 1.3 42) An example of a business using information systems to create new products and services is D Diff: 3 Page Ref: 13
AACSB: Use of IT CASE: Analysis Objective: 1.1 43) An example of a business using information systems to attain operational excellence is A Diff: 3 Page Ref: 12
AACSB: Use of IT CASE: Analysis Objective: 1.1 44) An example of a business using information systems for customer and supplier intimacy is A) Wal-Mart's RetailLink system. B) the Mandarin Oriental hotel's customer-preference tracking system. C) Verizon's Web-based digital dashboard. D) Apple Inc.'s iPod. Answer: B Diff: 2 Page Ref: 13-14
AACSB: Use of IT CASE: Analysis Objective: 1.1 10
45) Maintaining the organization's financial records is a central purpose of which main business function? B
Diff: 1 Page Ref: 19 AACSB: Reflective Thinking CASE: Content Objective: 1.2 46) Based on the examples in the chapter, if you were asked to formulate a plan for a regional drive-in restaurant chain's efforts to use information technology to develop a loyal customer base, what would be the best use of information technology from the list below? E Diff: 3 Page Ref: 12-15
AACSB: Use of IT CASE: Evaluation Objective: 1.2

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