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Influence by Motivational TechniquesOne of the primary motivational techniques used at T-Mobile is Goal Setting. Goal setting is used “as a method of directing individuals' efforts at work and providing a standard against which performance can be assessed, it is fundamental to many performance appraisal schemes. It is also frequently linked to company reward systems and found in many training and development programs such as time management, stress management and supervisory skill training (Briner, R.B., Maitlis, S., Yearta S.K. (1995).” T-Mobile and MetroPCS have the goal of becoming the largest wireless carrier in the United States by 2013. In order to do this, goals must be set, and people need to be held accountable for hitting those targets. Every department and channel are instrumental to the overall success of the company. In my current role as a Sr. Account Representative with MetroPCS, I receive a sales goal each month that are divided between the 20 locations I manage. It is my responsibility to make sure that eachlocation achieves or exceeds the goal that I assign them. As motivation, I receive commission if my quotais achieved. Furthermore, if I surpass my goal I receive an additional bonus. This type of commission structure is consistent throughout all of T-Mobile and MetroPCS. When there is a particular product or service MetroPCS needs to improve on, they will often include these goals in conjunction with the sales quota assigned. It is then our responsibility to drive performances in these areas within our assigned stores if we want to receive a good commission check that month. Goal setting is important but there are also other techniques T-Mobile and MetroPCS use to achieve results. “Many organizations have discovered low employee morale translates into reduce productivity, absenteeism, and a high turnover rate. Motivational techniques include: 1. raises and bonuses, 2. merchandise credit, and 3. spontaneous recognition and rewards. Recognition is an honor money cannot buy. Praise or a personal note acknowledging achievements are small gestures that are extremely important to employees Arn, J., Darling, K., Gatlin, R. (1997).” Another method T-Mobile and MetroPCS motivates employees is through a rewards program called T-Mobile Perks. This is a website where employees can purchase different products or services at a corporate discount. Managers are also given a monthly budget for reward points where they can give them to their employees for any typeof recognition of their choice. My current manager likes to run contest and award these points to the
winner. This is motivational to me because the points are like cash and I often use them toward Amazon gift cards or sometimes concert tickets. Influence by Areas of EQ (5 Components)During my time with T-Mobile and MetroPCS I have observed leaders with varying levels of Emotional Intelligence also referred to as EQ or Emotional Quotient. “Emotional intelligence (EI) reflects