16 explain the factors to be taken into account in

1.6 explain the factors to be taken into account in planning and structuring
different communication media
.
1.7 explain ways of overcoming barriers to communication
.
1.8 explain the use of communications theories and body language

However, it also takes note of the fact that communication is not always clear as there
may be interference with the message during the process. This could be in the form of
messages being misconstrued along the chain of command, or physical
noises/technical problems in the case of communication over the phone.
Body language mainly includes facial expressions, gestures and tone of voice. The
face can express many different emotions, a smile shows the individual is friendly
whereas raised eyebrows show confusion. A person’s posture also has a great impact
on the way they communicate. For instance, crossed arms may indicate that a person
is being defensive and/ or disagreeable. Sometimes, however, body language can be