16 explain the factors to be taken into account in

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1.6 explain thefactorsto be taken into account in planning and structuringdifferent communication media
.1.7 explain ways of overcomingbarriersto communication
.1.8 explain the use of communications theories and body language
However, it also takes note of the fact that communication is not always clear as theremay be interference with the message during the process. This could be in the form ofmessages being misconstrued along the chain of command, or physicalnoises/technical problems in the case of communication over the phone.Body language mainly includes facial expressions, gestures and tone of voice. Theface can express many different emotions, a smile shows the individual is friendlywhereas raised eyebrows show confusion. A person’s posture also has a great impacton the way they communicate. For instance, crossed arms may indicate that a personis being defensive and/ or disagreeable. Sometimes, however, body language can be

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