administration, and the CEO. A multidisciplinary team would be needed to bring varied ideas, suggestions, and solutions from their area of experience. This would enable the team to work up a well-rounded plan for improvement of quality. In the planning stages this team should meet regularly, perhaps weekly to form a good solid plan. After the plan is in place it should meet once a month to ensure Encompass is getting the results desired. C1a. System or Change Theory A change theory would be best to address the changes needed for Encompass Health. Lewin’s unfreezing, moving and refreezing model would be best suited for this sort of change. This model makes change from driving forces who steer the team in the right direction and prevent redirecting from outside sources. To use this model the team would identify which things that would be driving forward towards the changes and which are impeding the changes. This would begin by unfreezing the idea behind not allowing the patient’s family and the patient to participate in groups, teams, and meetings. The team would evaluate staff feelings and ideas behind this and come up with solutions that would address any concern the staff would have. This would be done to thaw any resisting attitudes from the staff towards the change of allowing more patient/family participation. Then they could begin to move forward by establishing a policy that would include patients and families on each committee. This would be the moving part of the change model and would include the planning, implementation of the new policies
Organizational Leadership C158 and enforcement of the new policies. After this, it would go to the refreezing part of the change model which is setting the new policies in pace and education of new staff to the policies. General refreezing the thought process of the organization with family participation in the foreground. C2. Financial Implications The first financial implication would be the team, which would be made up of salaried and hourly employees. If the team meets outside of their regular work hours the company would have to reimburse them. Patient and family recruiting would also require a few expenses, like printing out brochures and forms to include them on the teams. If snacks were provided at the group meetings, this would be another expense. All these costs would be relatively small compared to the costs that would be saved by improving patient outcomes. If the company choose to give t-shirts to the participating family members as a token of appreciation, that would also be a cost that would incur. If IT must change anything in the computer system to allow for better family participation, then that would be another. All the small cost would add up to a sizeable one, but better surveys and more satisfied patients and families would more than make up for it.
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- Spring '16
- Encompass Health