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You should now watch Study Unit 5, Sections 1, 4, 5, 6, & 7. 1. Organisational Communication - Unit Overview 4. Communication Functions 5. Formal & Informal Communication 6. Downward, Upward, and Lateral Communication 7. Improving Interpersonal Communication (Access video via BlackBoard)
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BUS103 STUDY UNIT 5 SU5–9 Chapter 2: Conflict 2.1Views on Conflict Conflict occurs in the workplace. Have you ever been involved or known someone involved in a workplace conflict? How do you view conflict? Do you think conflict is good for organisations? People have many different views on conflict. In this section, we will cover the traditional view of conflict and the interactionist view of conflict. 2.1.1 Traditional View of Conflict Traditional view of conflict argues that all conflicts are harmful and must be avoided. Conflict is viewed as malfunctioning within the group. 2.1.2 Interactionist View of Conflict The interactionist view of conflict proposes that conflict can be a positive force in a group and is absolutely necessary for a group to perform effectively. Group need to have enough conflict to keep the group viable, self-critical, and creative. The interactionist view does not propose that all conflicts are good. Some types of conflict support group performance while others hinder it. You should now read Robbins and Judge (2015), Chapter 14, pp. 431-434 to learn more about the different views of conflict. Pay attention to the difference between functional conflict and dysfunctional conflict. 2.2The Conflict Process Think about a conflict you experienced. Why did the conflict occur? Are there stages to the conflict? In this section, you will learn about the five stages of the conflict process.