RQ1 does customers perception of casino staffs friendliness affect their

Rq1 does customers perception of casino staffs

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RQ1 – does customers’ perception of casino staff’s friendliness affect their overall satisfaction with the service in the casino? a. Friendliness and overall satisfaction. b. 1.Casino staffs are friendly 1. Strongly disagree 2. Disagree 3. Neither agree or dis agree. 4.Agree 5.Strongly agree.
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2.Based on your experience with the service, how likely are you to visit the Crown casino again? 1.Definitely will 2. Probably will 3.Might or Might not 4. Probably will not 5. Definitely will not c. The interval scales are used in these questions. RQ2 – does customers’ overall satisfaction with the service in the casino differ between those who reside in Australia and those who are visiting from Asia? a. Overall satisfaction and customer’s nationality (domestic customers and international customers) b. 1.Where are you from? 3.2. Based on your experience with the service, how likely are you to visit the Crown casino again? 1.Definitely will 2. Probably will 3.Might or Might not 4. Probably will not 5. Definitely will not c. The nominal scale used in Q1, and the interval scale used in Q2.
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