113 cpbe 2019 index basics 108 name previous contact

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113 © CPBE 2019
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Index: Basics ………………………………………………….108 Name Previous contact Reason for writing Giving information Giving good/bad news Attachments Asking for information Requests Stating urgency Promising action Offering help Reminding Saying what you can and can’t do Giving reasons Final comments Close Negotiating a project ………………………………...110 Checking understanding ……………………………110 Arrangements …………………………………………111 Meetings Invitations Writing styles …………………………………………113 Formal/Informal Direct/Indirect Commercial …………………………………………...114 Request for information (customer) Giving information (supplier) Following up call (supplier) Asking for better terms (customer) Replying and agreeing terms (supplier) Making an order (customer) Confirming an order (supplier) Asking for payment (supplier) Complaints and apologies ………………………….118 Complaining (customer) Apologising (supplier) Reports ………………………………………………...119 Report structure Linking words + Careful, balanced style 114 © CPBE 2019
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Basics Formal/Neutral Informal Name Dear Mr/Mrs/Ms Wong Dear Catherine Hi/Hello Catherine Catherine, …(or no name at all) Previous contact Thank you for your email of… Further to your last email, … I apologise for not getting in touch with you before now. Thanks for your email. Re your email,… Sorry I haven’t written for ages, but I’ve been really busy Reason for writing I am writing in connection with … I am writing with regard to… I am writing with respect to… I am writing to enquire about… I am writing to request… In reply to your email, here are… Your name was given to me by… We would like to point out that… Just a short note about… I’m writing (to tell you) about… Here’s the …. you wanted. I got your name from… Please note that… Giving information I am writing to let you know that… I would like to inform you that… The information you require is as follows… Please be informed that… We are able to confirm that… I trust you will find the following points of interest. Just a note to say… Please note that… We can confirm that… I hope this will be of interest to you. Giving good/bad news I am (pleased / delighted / happy) to (tell / inform/ advise) you that… I (regret / am sorry) to (tell / inform / advise) you that ...... We regret to inform you that… Good news! Unfortunately, … Attachments Please find attached my report. I’m sending you … as a pdf file. I have pleasure in enclosing/attaching….as requested. As requested, I am attaching…/ I have attached… I’m attaching…/ I’ve attached… Here is the … you wanted. Asking for information Could you give me some information about… I would like to know… I’m interested in receiving/finding out… Can you tell me a little more about… I’d like to know… Please send me… Requests I would be grateful if you could… I would appreciate it if you could… I wonder if you could… Do you think I could have…? Thank you (in advance) for your help in/on this matter.
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