Reports are released revealing to the public the

This preview shows page 10 - 12 out of 12 pages.

reports are released, revealing to the public the impact of the company over the past year. Cute Claw will use this data to inform the strategy for the coming year to ensure that the plan is as effective as possible. Cute Claw does not simply propose a CSR strategy and sticks to it blindly. Instead, it takes time to analyze, measure and evaluate its plans to achieve long-term sustainability. References Ibisworld 2019, Cafes and Coffee Shops - Australia Market Research Report, available from: < - reports/accommodation-food-services/cafes-coffee-shops.html >[29 th August 2019] Kim, H. A. 2008, Importance-performance analysis of service quality of in campus specialty coffee shop. Journal of the Korean Society of Food Science and Nutrition, vol.37, no.8, pp.1069-1078. Kim, J. E., & Jeong, S. H. 2011,A coffee shop's relationship to customer trust, commitment, and shop loyalty. Journal of the Korean Society of Food Culture, vol.26, no.2, pp. 159-169.
Image of page 10

Subscribe to view the full document.

Lee, H. S., & Yeu, M. S. 2010, Factors influencing the intention to redeem coffee shop coupons in Korea. International Journal of Business and Management, vol.5, no.7, pp.92. Susanty, A., & Kenny, E. 2015, The relationship between brand equity, customer satisfaction, and brand loyalty on coffee shop: Study of Excelso and Starbucks. ASEAN Marketing Journal, pp.14-27. Yu, H., & Fang, W. 2009, Relative impacts from product quality, service quality, and experience quality on customer perceived value and intention to shop for the coffee shop market. Total Quality Management, vol.20, no.11, pp.1273-1285. Appendix Job description: Store Manage Responsible for managing the daily operations of the coffee shop. Assist the personnel department in assessing the performance of baristas and employees. Assist the personnel department in training employees to serve guests and the skills to use coffee equipment correctly.
Image of page 11
Assist the material collection department in coordinating with suppliers and ordering supplies (such as take-away cups, coffee, milk, and other ingredients). Assist the finance department to check the latest records of daily, weekly and monthly income and expenses. Assist the marketing department to develop new food and cat-patterned products based on sales analysis and customers. Respond to customer issues in a timely manner and solve customer problems. Check the store regularly to make sure all cafe areas are clean and tidy. Assist the marketing department to cultivate friendly relationships with customers to enhance customer loyalty and foster a good brand image. Job Description Has more than two years of experience as a cafe manager or barista. Good data analysis capabilities. Availability of weekend and holiday work Excellent communication skills to manage and motivate the team. University diploma or above. Business management or hospitality industry experience is a plus.
Image of page 12
  • Fall '19
  • Brand

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern

Ask Expert Tutors You can ask 0 bonus questions You can ask 0 questions (0 expire soon) You can ask 0 questions (will expire )
Answers in as fast as 15 minutes