And include peer support groups for specific groups

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and include peer support groups for specific groups, sewing activities, handicrafts, and psycho- education. Outreach workers are refugees who are volunteers, and are trained and supervised to offer mobile support throughout communities, who conduct follow-up through home visits and 102 IDMC (2012). 103 World Federation for Mental Health (2013). 104 Quosh (2011). 105 For example, Ventevogel (2008). 106 Quosh (2011). 44 UNHCR’S MENTAL HEALTH AND PSYCHOSOCIAL SUPPORT FOR PERSONS OF CONCERN
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provision of mobile services. The community centre has experienced closures and many refugees and IDPs currently have limited access, given security issues in surrounding areas. Overall, this component of UNHCR Syria’s MHPSS response aimed to activate community supports, address social isolation and barriers to accessing services and support. As such, it formed the basis of a holistic and integrated approach to address MHPSS needs in Syria. The use of similar models for MHPSS activities, implemented by UNHCR partners, is described in Textboxes 6 (Program snapshot: Community spaces) and 10 (Program snapshot: Outreach volunteers). Another core component of the program is MHPSS case management, which involves identification of individuals with severe mental disorders or specific vulnerabilities, and provision of a Case Manager whose role includes assessment of needs and resources, linking the client to services and supports, and ensuring follow-up. A more detailed description of MHPSS case management as implemented by IMC is described in greater depth in Textbox 10 below. Similar to IMC’s model, UNHCR Syria’s program sought to facilitate a continuum of care between layers of support and services, linkages to a range of services, including comprehensive needs assessments, development of a specific client plan, and referrals to a range of other appropriate available services. Across UNHCR Syria’s activities, the different components of the program can provide links to other parts of the program – for example, outreach volunteers can refer individuals with specific needs to the community centre, or case managers can refer clients to activities at the community centre or link clients to more specialised services, such as counselling. Strong monitoring and evaluation approaches throughout the project entail that results of the program can be assessed and lessons learned applied to other UNHCR operations. Monitoring and evaluation methods used in UNHCR Syria’s MHPSS program are discussed in Textbox 8. Comments received in the survey for this review from respondents based in Syria noted the unique components and impact of the program. One respondent wrote: “A lot has been done on promotion of community participation and empowerment…The outcome of the project exceeded our expectation not only in reaching out and assisting refugees in need of protection and assistance, but it offered a unique method for addressing psychological disorder among the targeted groups.” While UNHCR Syria’s role as direct implementer of the program makes this particular program
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  • Fall '19
  • Humanitarian aid, psychosocial support

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