Customer Service Administration team 3 2 including you Deli team 3 1 Seafood

Customer service administration team 3 2 including

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Customer Service / Administration team 3 2 (including you) Deli team 3 1 Seafood, Meat, Poultry 4 1 Logistics team 4 1 Night fill / Day fill / Stocktaking team 4 1 Further details on the staff pay rates and the employment agreement of various roles are available at - %20Print%20Version.pdf . The Group Operations General Manager has provided you with a plan that will execute to manage the smooth operations of the store. As each store has individual KPIs and KRAs, your job after your one month of training and induction will be to manage the overall store. For the smooth operations of the store and managing all the team members in your store you will: develop and implement an operational plan using a variety of information sources and consultation communicate effectively with relevant stakeholders to explain the plan and supporting information, seek approvals, negotiate variations and engage work teams develop and implement strategies to achieve the operational plan within the organisation’s policies, practices and procedures Stakeholders in this context (for the case organisation Academies Australasia) Operational Manager – You Operational Management, Assessment 1 v2 Last updated on 10/09/2019 Page 17
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T-1.8.1_v3 General Manager, Group Operations – Your trainer Stakeholders (team members, shift supervisors/team leaders, internal and external stakeholders, visitors, management) – Your fellow classmates What is required?Using the Operational Plan Project templateprovided in this assessment, you are required toimplement manage the operational plan for an enterprise of your choice (within Australia)or usethe simulated workplace context of Woolworths Supermarket. Whether you choose your ownworkplace or the simulated work environment, to demonstrate competency you will need to completeall tasks following the exact structure as mentioned using the implementation project template. Operational Management, Assessment 1 v2 Last updated on 10/09/2019 Page 18
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T-1.8.1_v3 PART B: STRUCTURE & MARKING ALLOCATIONS (Trainer/Assessor use only for marking purposes) STRUCTURE & CONTENT MARKS ALLOCATED MARKS RECEIVED TASK 1: DEVELOP OPERATIONAL PLAN 1.1 Resource Requirement Analysis And Consultation 6 1.2 Implement Consultation Process 4 1.3 Key Performance Indicators For Organisational Performance 10 1.4 Develop and implement contingency for the operational plan 6 1.5 Seeking specialist advice and getting approvals for resource requirements development and proposal 4 1.6 Explain the operational plan to relevant work teams 4 TASK 2: PLAN AND MANAGE RESOURCE ACQUISITION 2.1 Develop and implement recruitment strategies that align with organisational HR policies and procedures 6 2.2 Develop and implement strategies to acquire physical resources and services in that aligns with organisational policies 8 2.3 Recognise and incorporate requirements for intellectual property rights in recruitment and acquisition of resources 4 TASK 3: MONITOR & REVIEW OPERATIONAL PERFORMANCE 3.1 Develop, monitor and review performance systems and
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  • Fall '18
  • Nadia Chowdhury
  • Management, Test, Woolworths Limited, Woolworths Supermarkets

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