- The supervisor will investigate the merits of the conflict resolution request or complaint. The supervisor will consult with a Human Resources representative and other relevant individuals, if necessary. - The supervisor will complete the investigation and prepare a written response. - If the employee agrees with the recommended plan of action, the supervisor will send a copy of the signed reply to Human Resources for inclusion in the employee’s personnel file. - If the conflict or complaint has not been resolved to the employee’s satisfaction, the supervisor will forward the complete file to the next level of management. - The next level of management will investigate any relevant issues in the file and afterwards will forward a response to the employee either concurring with the previous resolution or proposing an alternative resolution. - If the complaint has not been resolved, the employee can request the complaint be investigated by the most senior executive. The decision and recommendations made by the most senior executive will be final. Responsible department for conflict resolution: - Human Resources - Boards of Directors - Compliance and Governance Leadership & Diversity, Assessment No.2 v2 Last updated on 11/06/2019 by MM Page 32
T-1.8.1_v3 7B. Now that you implemented strategies, processes & systems to tackle workplace difficulties, you have addressed the workplace difficulties. You are, however, thinking of creating an action plan to address difficulties and provide guidance to individual cases such as the one below.Scenario: Ahmed works as the senior baker in one of the stores. Based on Ahmed’s history of employment over the last ten years, he has been quite reliable, never late (except medical reasons) and gives 100% on the job. Ahmed has also received numerous “Employee of the Month” awards. In the last year the store has appointed a new store manager named Boris who likes to boss around anduse authoritarian management style but is not specifically biased. When the Baking Supervisor left thejob, Ahmed asked Boris for a promotion but the store manager is refusing to provide him with a definitive answer. This has been going on for 3 months and the store is still left without a banking supervisor. Ahmed has now filed a conflict resolution application to the head office. When contacted with the Boris, he mentioned that he is still observing for the right person internally to promote but at the same time also looking for an experienced supervisor to hire from outside.You have now decided that you will work on this conflict resolution template for the workplace and provide guidance, support and resolution through this conflict resolution action plan template. Please complete the template and provide your guidance on this situation.CONFLICT RESOLUTION ACTION PLAN TEMPLATEParticipants1. Identify the participants in the conflict and what you hope to achieve.
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