Type of Stressors • Role conflict • Role ambiguity • Role overload • Daily hassles • Time pressure • Work complexity • Work responsibility • Work-family conflict • Negative life events • Financial uncertainty • Family time demands • Personal development • Positive life events Hindrance Challenge Work Nonwork
Type of Stressors Work hindrance stressors Role conflict Conflicting expectations that others have of employees E.g., call center operator: provide excellent service and be responsive to all questions with the shortest amount of time
Type of Stressors Work hindrance stressors Role ambiguity Lack of information about what needs to be done in a role E.g., new employees
Type of Stressors Work hindrance stressors Role overload A unreasonable high amount of demanding roles a person hold E.g., Intensity & hours of work
Type of Stressors Work hindrance stressors Daily hassles The relatively minor day-to-day demands that get in the way of accomplishing work tasks E.g., unnecessary paperwork, office equipment malfunction
Type of Stressors Work challenge stressors Time pressure Deadline Work complexity The degree to which the requirements of the work (e.g., knowledge, skills, and abilities) tax or exceed the capability of employee Work responsibility The nature of the obligations that an employee has toward others
Type of Stressors Yerkes-Dodson Law Peak performance is achieved when people experience a moderate level of pressure Bored – Motivated and In control – Overwhelmed Peaks occurs at a higher level of pressure for simple than for complex tasks
Type of Stressors Work Complexity Work Responsibility How to reduce work stressors? Job design really matters!
Type of Stressors How are hindrance and challenge stressors related to employee attitudes and behaviors? Podsakoff, LePine, & LePine, 2007: Meta-analysis of 183 studies
Type of Stressors Measurement of work-related stressors (Rodell & Judge, 2009) Challenge stressors (1 = not at all, 5 = always) My job has required me to work very hard I have experienced sever time pressures in my work I have felt the weight of the amount of responsibility I have at work My job has required me to use a number of complex or high- level skills Hindrance stressors (1 = not at all, 5 = always) I have had to go through a lot of red tape to get my job done I have received conflicting requests from two or more people I have many hassles to go through to get projects/assignments done
Type of Stressors Nonwork hindrance stressors Negative life events Work-family conflict A special type of role conflict in which the demands of a work role hinder the fulfillment of the demands of a family role (or vice versa) Work-to-family conflict: Long working hour, unexpected meeting Family-to-work conflict: Taking caring of children, elder care
Type of Stressors Life events
Work-family Conflict Negative consequences of work-family conflict Work productivity Withdrawal behavior, turnover, and safety behavior
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- Fall '08
- Organizational Psychology, psyc, Organizational studies and human resource management, Foxconn, Yihao Liu