To remedy the situation, he implements an organisational review of existing procedures and standards,
only to find they are not accessed by staff and are nearly 10 years old. His goal for the review is to
establish the viability of producing all the currently used documents in-house.
The organisation’s requirements to produce a range of documents, particularly letters, and for the
majority of these documents to go to potential donors and clients mean that document standards and
templates need to be developed.
1-Describe the steps the manager should take next.
2-What factors would the manager need to consider when assessing whether his goal is
Define what is meant by the tone of a business document. How can the tone be incorporated into a