12. A person who scores high on the openness to experience personality dimension is typically relaxed, secure, and unworried. 13. When physically attractive people are also assumed to be smarter and nicer, which perception distortion has occurred? 14. Thought is the process of interpreting and understanding one's environment. 15. According to one study, middle-aged male employees tend to have stable attitudes toward their work, even when they change jobs. 16. Empathy and organizational intuition are a part of which emotional intelligence (EI) trait?
17. "I'm going to buy a Ford to support the U.S. auto industry" is an example of which component of attitude? 18. Compensation, recognition, and status are common ______ in the workplace. 19. ____________ is (are) defined as those stable psychological and behavioral attributesthat give you your identity. 20. Gestures such as constructive statements about the department, expression of personalinterest in the work of others, suggestions for improvement, training of new people, the caring for organizational property, and punctuality and attendance well beyond standard or enforceable levels are examples of organizational citizenship behaviors. 1. According to Festinger, how people deal with cognitive dissonance depends on three factors. Which are the correct three factors? 2. ______ represent(s) all the ways people are unlike and alike. 3. Which of the following is the most common drug of abuse? 4. ______ is at the center of the diversity wheel. 5. A server expects a group of poorly dressed customers to be stingy tippers and gives them poor service, so he gets the result that he expects, a very small tip. This is an example of _____.
6. A person's overall satisfaction with work depends on how he or she feels about several components. Which of the following is notsuch a component? 7. ______ occurs when we form an impression of an individual based on a single trait. 8. Surveys show that employees are more interested in ______ rather than just earning a paycheck. 9. Which of the following dimensions is notan example of an external or secondary dimension on the diversity wheel?
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