Maintenance roles description encourager fosters

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Maintenance Roles Description Encourager Fosters group solidarity by accepting and praising various points of view Harmonizer Mediates conflict through reconciliation or humor Compromiser Helps resolve conflict by meeting others halfway Gatekeeper Encourages all group members to participate Standard setter Evaluates the quality of group processes Commentator Records and comments on group processes/dynamics Follower Serves as a passive audience SOURCE: Adapted from discussion in K. D. Benne and P. Sheats, “Functional Roles of Group Members,” Journal of Social Issues, Spring 1948, 41–49. A project team member is performing a task function when he or she says at a meeting, “What is the real issue here? We don’t we seem to be getting anywhere.” Another individual who says, “Let’s hear from those who oppose this plan,” is performing a maintenance function. The group’s leader or any of its members can play any of the task and maintenance roles in combination or in sequence. TAKE-AWAY APPLICATION APPLYING MY KNOWLEDGE OF TASK AND MAINTENANCE ROLES 1. Think of a formal or informal group of which you’re a member. 2. Describe the way at least three task roles are fulfilled, using examples of specific people and behaviors. 3. Do the same for at least three maintenance roles. (Note: If necessary use more than one group to which you belong, but be sure to describe at least three task and three maintenance roles.) The task and maintenance roles listed in Table 8.2 can serve as a handy checklist for managers and group leaders who wish to ensure group development (discussed in the next section of this chapter) and effectiveness (the last section of this chapter).
Sallie
Krawcheck is one of the most influential women in business. She made her name on Wall Street but is now on her fourth career, starting a digital investment platform for women called Ellevest. 11 © Brad Barket/Getty Images Leaders can further ensure that roles are being fulfilled by clarifying specifically what is expected of employees in the group. In 2009 Sallie Krawcheck, whom Fortune magazine had named one of the most powerful women on Wall Street and in business, took over as president of the Global Wealth and Investment Management group at Bank of America (BoA) and was quick to fulfill both task and maintenance roles. At the then-embattled bank, Krawcheck quickly tended to task roles by appointing eight executives to oversee various operations within the group, such as heading the US brokerage force and private wealth management. New goals were set, and she also worked diligently on the maintenance role of integrating the culture of Merrill Lynch, which BoA had just acquired at the height of the financial crisis. 12 Learn about your own group role preferences by completing Self-Assessment 8.1 . This knowledge can help you understand why you might have been more or less satisfied with a particular group or team of which you’ve been a member. Playing roles that don’t match your

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