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6. Which behaviors would be associated with a group in the “norming” stage?A) Group members actively attempt to impress each other with their credentialsB) Group members establish short- and long-term goals for the group to accomplishC) Group members achieve stated goalsD) The group terminates and celebrates its accomplishmentsAns: B7. Which statement describes assertive communication?8. An RN is orienting a new graduate nurse to the unit and has found this individual'scharting to be inadequate. What is the most appropriate statement to initiate a discussionwith the new RN?A) “Tell me in your own words what you intend your charting to convey.”B) “Your charting is non-descriptive.”C) “Do you think a refresher course in charting would help you?”D) “Are you having difficulty assessing your patient?”
Ans: A.9. The RN overhears the nurses' aide speaking in a harsh tone to Mrs. Smith, who hassome early Alzheimer's memory loss. Which statement will the RN make to beginaddressing this issue?A) “You must remember to watch your tone of voice with patients. Someone mightoverhear.”B) “Do you think it would be a good idea to have an in-service on dealing withAlzheimer's patients?”C) “I am concerned about your conversation with Mrs. Smith. It seemed short andimpatient.”D) “I have decided to reassign Mrs. Smith to another aide.”Ans: C10. Which statement describes the informal communication referred to as “the grapevine?11. Which statement regarding a memo is true?