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In this section and based on your workplace, you are now required to develop the key performance indicators (KPI) for staff members of your store as well as for the overall store. There are two tables below: one for the overall store and the other for staff members.KEY PERFORMANCE INDICATORS FOR ORGANISATIONAL PERFORMANCETeam Performance (include all 11 roles of the store, refer to organisation context)For Revenue Generation:oA report is developed for the 5 worst performing categories relating to the moneyspent by the company. This is reviewed on a quarterly basis.oTo be featured in WW publications twice in each year.oTo be appeared on WOW TV twice every year.oTo introduce one new product by the end of December 2018.For Customers and Quality:oTo ensure the high quality of products and for customer, satisfaction meetings areheld with the key stakeholders of Woolworths Limited.oQuarterly brainstorming sessions for WW and AWM.oPeriodical meetings with researchers of Woolworths.o6 meetings in a year with the business managers.o3 meetings per month with the sales team.o4 meetings per year with the business managers of Woolworths.oCustomer feedback is taken by the company, which indicates if the behaviour ofthe company is in accordance with the roles of the employees.For Team Contribution:Operational Management, Assessment 1 v2 Last updated on 10/09/2019 Page 24
T-1.8.1_v3oQuarterly reviews along with the plans for development is conducted for all teammembers.oThe high quality of team participant is ensured through meetings.KPI for ‘Woolies Sunflower Seed Bread’:Title of KPISuccessful implementation of new product‘Woolies Sunflower Seed Bread’DefinedProduction and introduction of new bread type within the VIC and NSW market.Measurable450,000 ‘Woolies Sunflower Seed Breads’TargetDevelop Sales for new product by 10% for the first year (May 2018 –october2019)Once the KPI’s are defined they should be communicated and displayed within theorganisation prominently, so that all staff are kept abreast of what they need to be strivingfor fulfill the KPI’s through a great performance and to make the organisation an effectiveone.Store Performance (Develop KPI or Key Result Areas for measuring the store performance)KPI for ‘Woolies Sunflower Seed Bread’:Title of KPISuccessful implementation of new product‘Woolies Sunflower Seed Bread’DefinedProduction and introduction of new bread type within the VIC and NSW market.Measurable450,000 ‘Woolies Sunflower Seed Breads’TargetDevelop Sales for new product by 10% for the first year (May 2018 – October2019)1.4: Develop and implement contingency plans for the operational planScenario: As you have now completed the key performance indicators for your operational plan, yournext step in the operational plan will be to develop and implement contingency (backup) plans for yourstore's operational plan. To do this you will now prepare contingency or backup plans for the areas that you have already worked on.CONTINGENCY PLANOperational Management, Assessment 1 v2 Last updated on 10/09/2019 Page 25