This allows for better communication in the future between the two parties

This allows for better communication in the future

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viewpoint. This allows for better communication in the future between the two parties (Robbins & Judge, 2016). Having a mediator present helps to deescalate and manage the conflict professionally. Collaboration towards resolution would be best, putting the power within the hands of the disputing parties. Further, this allows for the individuals to make amends and work towards a goal together (Robbins & Judge, 2016). Aligning Angelina’s goals with Ryan’s goals for the department may help each contribute equally. Lack of conflict resolution may result in the lack of contribution from each party, ultimately leading to failure of the process (Khan & Hussainy, 2016). Mediator It is important that mediators maintain specific techniques to mediation. How a mediator presents the situation is the foundation the process and sets the tone for the disputing parties. It is just as vital for the mediator to stay neutral during the process, as this projects fairness to the individuals present (Oore et al., 2015). Preparation on the mediator’s part is necessary for all parties to feel the mediator knows what they are doing. If the mediator is unprepared, the disputing parties may feel disrespected and that the mediator does not know how to do his job. A mediator’s style indicates their level of regard, vigilance, and courtesy towards the process and the attendees (Khan & Hussainy, 2016). Steps for Resolution Superordinate goals is a step Ryan and Angelina can take allowing them to build towards a goal, requiring both to cooperate (Robbins & Judge, 2016). This can assist in resolving the conflict for efficient communication to be made between the two. Another step the two can take
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5 to resolve their conflict is through the technique of smoothing. Smoothing is playing down differences while emphasizing common interests between the conflicting parties (Robbins & Judge, 2016). Emphasizing common interests can ease some of the tension, resulting in smooth interactions in the future. Psychology of the different parties through the variety of personalities, goals, interests, and values is important for the mediation process (Oore et al., 2015).
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