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status of the work, as part-time employees come in and hand a piece of a project off to another worker. Some deal managing conflicts as they arise –both technical issues as permissions are delayed and content cannot yet be incorporated, leading to scheduling changes, and inter-personal issues among staff. Some of these conflicts occur between a mostly young, part-time contingent of student workers and the full-time employees. Supervisors are often drawn into mediating or resolving these conflicts. They really need to meld together their staff to create highly capable, productive project teams for these fast-paced eBook projects. The staff needs to
trust each other and their leadership to be fair and to balance work priorities with the times that they are available. Supervisors need to provide leadership, to provide inspiration for their team, and to be good motivators of their team members, as well as be a good manager, worrying about the day-to-day and minute-by-minute accomplishment of the project’s goals. Being a good motivator also means that the supervisors must be good listeners to understand what issues are confronting their team members and the needs of their team members. The supervisors were realizing that as a group they needed two things. One was a greater grasp of people skills, or so-called “soft” skills, to help make them more effective. The other