B cloud computing over the past years the cloud

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b. Cloud Computing Over the past years, the cloud computing market has received a lot of attention and it continues to grow even larger in 2019. Most of the AI platforms for cloud computing need a lot of computing resources. Therefore, a lot of businesses which cannot afford having AI platforms for cloud computing are using other companies services who are offering such services. Many companies such as Amazon, Alibaba, Google, Microsoft 23
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and Oracle are leading in creating such platforms and their global applications are also expected to expand. The adoption of such a platform is common for business use, especially for service industries. These industries develop a ready infrastructure and resources to develop Big Data and AI platforms for businesses at different scales. One such example is Alibaba's ET Brain which combines multiple AI and Big Data capabilities to help organisations in a real-time decision (Marinescu, 2017). c. Internet of Things In today’s world, technology has increasingly become part of our lives. One of those technology called internet of things which is a physical devices embedded with Internet connection. These devices built with electronics and other device formats which can communicate and interact with others using internet connectivity and can be monitored and controlled remotely. Organisations are always looking for ways in which they can improve their services and make them better and efficient. As such, digital transformations have taken centre stage and these have helped in transforming businesses as well as service delivery. AI has intersected with the Internet of Things to give "intelligent things". For instance, the concept of smart cities has emerged with AI technologies forming the better part of it. At the same time, organisations and consumers want assurance that their data is secure. Therefore, through AI and Internet of Things, it is predicted that; flexibility will be incorporated into delivery options, smart cities will evolve, there will be a better quality of healthcare and also energy efficient buildings will also be in use (Cui, 2016). 24
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d. Natural Language Processing Natural language processing integrates computer science and linguistics in order to understand the meaning behind human language. Companies such as Soundhound and Twilio are now using Natural language processing to interface to visualize so that users can interact with their data and can also ask questions. Some of the evolving trends that feature Natural language processing and AI technologies include: The use of customer service chatbots: these are common in highly stressful work conditions. These chatbots offer higher efficiency, reduce wait-times and better resolution of customer queries. By doing so, it improves customer services. Visual assistants are currently being used by companies. AI has transformed the way we interact with machines through voice recognition. This has also been made easier and faster as virtual assistants can now advertise business and transform how we make purchase decisions. Through Natural language processing, recruitment portals have also become
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