Understanding of supply quality management

Supply chain management environmental design

This preview shows page 4 - 6 out of 17 pages.

Supply Chain Management Environmental Design Leadership Customer Relationship Management Design Teams On the job Training Complaint Resolution QFD Change Management Supplier Development CAD Human Resources Management Supplier Evaluation Concurrent Design Systems Thinking Customer Benefits Package Prototyping Contingency Theory Single Sourcing Quality Assurance Design Deming ISO 9000 FMEA Quality Circles SERVQUAL DOE PDCA Design for Manufacture Crosby Reliability Indexes Malcolm Baldrige Award Robust Design Juran DMADV Hoshin Planning 2288 S.T. Foster Jr et al.
Image of page 4

Subscribe to view the full document.

performance and cost (Linderman 2008). Failsafing or poka yoke involves trying to improve products and processes so that they cannot fail. Our basic tools classification is somewhat expansive. The basic seven tools of quality include well-known tools such as flowcharts and Ishikawa charts (Ishikawa 1985), and advanced managerial tools such as affinity diagrams that are used for handling more subjective data in managerial decision making (Brassard 1989). 5-S is a Japanese approach to standardising and cleaning to improve layouts and orderliness of operations (Foster 2010). Program evaluation and review technique (PERT) is a tool used in managing projects (Kerzner 2005). Data analysis involves gathering, testing, and performing analysis on data (Evans and Lindsay 2007). Quality control professionals are very familiar with statistical tools such as control charts, computer-aided testing (CAT) and inspection, and Gage R&R. Control charts are used in monitoring process stability from sampled data (Grant and Leavenworth 1996). Computer-aided testing is used to check that component parts, sub-assemblies, and full systems are within specified tolerances and also perform up to specification (Meredith 1987). Computer-aided inspection is used in examining products for defects during or after the production process (Meredith 1987). Gauge repeatability and reproducibility (Gage R&R) is used to ensure that measurements are accurate. The supply chain tools and approaches are focused on upstream and downstream interactions. Supply chain management is defined as involving process management and project management to meet customers’ needs collaboratively (Fawcett et al . 2006). Customer relationship management is an approach to creating value through long-term interactions with customers (Foster 2010). Complaint resolution is a closed-loop process for gathering, resolving, and utilising customer complaints for improvement (Evans and Lindsay 2007). Supplier development involves sharing knowledge with customers to improve their quality and service to the customer (Kaynak and Hartley 2008). Supplier evaluation is the process of grading and registering suppliers at times using standards such as ISO 9000 (Sroufe and Curkovic 2008). The customer benefits package is a tool for identifying those services that will be provided to customers (Collier 1994). Single sourcing is a process for reducing the numbers of suppliers for a particular item to one (Lee and Ansari 1985).
Image of page 5
Image of page 6

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern