Quality TQM Tool of TQM Inspection Total Quality Management TQM Encompasses

Quality tqm tool of tqm inspection total quality

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QualityTQMTool of TQMInspectionTotal Quality Management (TQM)Encompasses entire organization from supplier to customerStresses a commitment by management to have a continuing companywide drive toward excellence in all aspects of products and services that are important to the customerContinuous improvementSix SigmaEmployee empowermentBenchmarkingJust-in-time (JIT)Taguchi conceptsKnowledge of TQM tools2/23/19Welcome to MGMT330611
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QualityTQMTool of TQMInspectionHow to Implemented TQM (Deming’s 14)2/23/19Welcome to MGMT330612
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QualityTQMTool of TQMInspectionContinuous ImprovementNever-ending process of continuous improvement Covers people, equipment, suppliers, materials, proceduresEvery operation can be improvedKaizendescribes the ongoing process of unending improvementTQMand zero defects also used to describe continuous improvementShewhart's PDCA Model2/23/19Welcome to MGMT330613
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QualityTQMTool of TQMInspectionSix SigmaFirst MeaningStatisticaldefinition of a process that is 99.9997% capable, 3.4 defects per million opportunities662/23/19Welcome to MGMT330614
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QualityTQMTool of TQMInspectionSix Sigma 1. Definesthe project’s purpose, scope, and outputs, then identifies the required process information keeping in mind the customer’s definition of quality2. Measuresthe process and collects data3. Analyzesthe data ensuring repeatability and reproducibility4. Improvesby modifying or redesigning existing processes and procedures5. Controlsthe new process to make sure performance levels are maintainedSecond Meaning:A programdesigned to reduce defects, lower costs, save time, and improve customer satisfactionA comprehensive system for achieving and sustaining business success DMAICApproach2/23/19Welcome to MGMT330615
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QualityTQMTool of TQMInspectionImplementing Six SigmaEmphasize defects per million opportunities as a standard metricProvide extensive trainingFocus on top management leadership (Champion)Create qualified process improvement experts (Black Belts, Green Belts, etc.)Set stretch objectivesThis cannot be accomplished without a major commitment from top level management2/23/19Welcome to MGMT330616
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QualityTQMTool of TQMInspectionEmployee EmpowermentGetting employees involved in product and process improvements85% of quality problems are due to materials and processTechniques1)Build communication networks that include employees2)Develop open, supportive supervisors3)Move responsibility to employees4)Build a high-morale organization5)Create formal team structures2/23/19Welcome to MGMT330617
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QualityTQMTool of TQMInspectionForm a benchmark teamDetermine what to benchmarkIdentify benchmarking partnersTake action to match or excethe benchmarkCollect and analyze benchmarking information01Step02Step04Step05Step03StepBenchmarkingSelecting best practices to use as a standard for performanceBenchmarking2/23/19Welcome to MGMT3306
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QualityTQM
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  • Fall '14
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