3. If you are not satisfied with the final response provided by our Compliance Department, you may exercise your right to complain to the Financial Ombudsman Service Ltd (FOS), if your complaint is within its rules. FOS is an external dispute resolution scheme. The contact details for FOS are: Financial Ombudsman Service Limited G.P.O. Box 3 Melbourne VIC 3001 Telephone: 1300 780 808 Website: Please note that we will need to respond to your complaint prior to FOS initiating any investigation into your complaint. eToro Australia is a member of the FOS complaints resolution scheme (No. 40378). The service provided to you by FOS is free of charge. The Australian Securities and Investments Commission (ASIC) also has an Info line on 1300 300 630 which you may use to make a complaint and obtain information about your rights. 6.13 Privacy All the information collected by eToro Australia, in the application form or otherwise, is used for the purpose of providing you with the financial products and services, maintaining your Account, and for the purpose of assessing whether you would be suitable as a Client. eToro Australia has obligations under, and has procedures in place to ensure its compliance with, the Privacy Act 1988 (Commonwealth). Significantly, these obligations include the following: Collecting personal information In collecting personal information, eToro Australia is required: • to collect only information which is necessary for the purpose described above; • to ensure that collection of the information is by fair and lawful means; and • to take reasonable steps to make you, the individual, aware of why the information is being collected and that you may access the information held by us. If necessary, eToro Australia may also collect information on directors and shareholders of a corporate client or agents or representatives of the Client. eToro Australia may be required by law to collect information, such as for taxation purposes or to identify persons who open or operate an Account. eToro Australia may take steps to verify information given to it, in accordance with relevant laws, such as consulting registries, referees, employers or credit agencies. This information will not be disclosed to any other person although eToro Australia may disclose this information to its related bodies corporate or agents in the ordinary course of eToro Australia providing you with its products and services. Using the personal information If eToro Australia has collected the information from you, eToro Australia will only use the information for the purposes described below and above unless you consent otherwise. Personal information may be disclosed to: • any person acting on your behalf, including your adviser, accountant, solicitor, executor, attorney or other representative; • re lated bodies corporate or agents in the ordinary course of eToro Australia providing you with its products and services if you use, or intend to use, services of those other corporations; • any organisations to whom eToro Australia outsources
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- Spring '17
- Financial Markets, Foreign exchange market, eToro Australia, eToro Australia PDS