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When Dropbox recently announced their decision to sunset two of their popular apps, they were prepared to address questions and welcome feedback,all while maintaining quick response times; such as this three minute reply, thanking a fan for his kind words.3. Provide self-help resourcesThis fall, I was lucky enough to travel out of the country with some friends and had a few questions about how using my phone outside the US would impact my bill. Knowing that T-Mobileprovides awesome customer care via social, I reached out via DM with my questions. The T-Force rep who replied to my question not only answered my initial question, but also provided me with more resources that ended up answering questions that I would have the following month, when traveling to another country.1HA_SITXCCS007_ Learner WorkbookV2.0_7Dec2107
Activity 1C checklist – for assessorThis should be used by the trainer/assessor to document the learner’s skills, knowledge and performance as relevant to the unit activity. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for theactivity or if reassessment is required.Learner’s nameswopanaAssessor’s namekabirUnit of Competence(Code and Title)SITXCCS007Date(s) of assessment5/6/2018Has the activity been answered and performed fully, as required to assess the competency of the learner?Yes No(Please circle)Has sufficient evidence and information been provided by the learner for the activity?Yes No(Please circle)CommentsProvide your comments here:2HA_SITXCCS007_ Learner WorkbookV2.0_7Dec2107
Satisfactory The learner’s performance was:Not yet satisfactorySatisfactory If not yet satisfactory, date for reassessment:Feedback to learner:Learner’s signatureswopanaAssessor’s signature3HA_SITXCCS007_ Learner WorkbookV2.0_7Dec2107
Activity 1DEstimated Time15 MinutesObjectiveTo provide you with an opportunity to show understanding of the principles of professional and personalized service.How can you ensure that your service is professional?To ensure your service is professional and achieve profit, you need to understand the cost of providing the service. A simple formula to use is to look at the sunk costs, i.e. those fixed costs which have to be covered regardless of the service provided, and add the direct costs involved in providing the service. You then know how much you need to charge to cover the cost of the service. But this still doesn’t determine the price customers are willing to pay. It’s important to consider what your objectives are in providing the service as well as what customers are willing to pay. Focus on the outcomes customers will achieve as a result of purchasing your service to help determine what the value may be.