Assessment appeals process
If you feel that you have been unfairly treated during your assessment, and you are not happy with
your assessment and/or the outcome as a result of that treatment, you have the right to lodge an
appeal. You must first discuss the issue with your trainer/assessor. If you would like to proceed
further with the request after discussions with your trainer/assessor, you need to lodge your appeal
to the Academic Manager, in writing, outlining the reason(s) for the appeal.
Recognition of Prior Learning (RPL)
Learners will be able to have their previous experience or expertise recognised on request.
Special Needs
Learners with special needs should notify their trainer/assessor to request any required adjustments
as soon as possible. This will enable the trainer/assessor to address the identified needs
immediately
.
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Activities
Complete the following activities individually or in a group (as applicable to the specific activity
and the assessment environment).
Activity 1A
Q&A
For your work role in hospitality, describe how you would plan and organise
your working tasks at the start of the day.
Brainstorm all required tasks throughout the day
Prioritize Tasks
Set Timetables, Break the day down into sections to establish a routine.
For example, the first hour of the day could be devoted to returning
messages from voicemail and email. The next hour could be devoted to
sales related tasks with the following hours before lunch reserved for
client meetings.
Be realistic about checking devices and talking to co-workers but
develop the discipline to limit it to certain times of the day.
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Activity 1A checklist – for assessor
This should be used by the trainer/assessor to document the learner’s skills, knowledge and
performance as relevant to the unit activity. Indicate in the table below if the learner is deemed
satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.
Learner’s name
Duangphon Sithakhot
Assessor’s name
Unit of Competence
(Code and Title)
Date(s) of assessment
Has the activity been answered and performed fully, as required to assess the
competency of the learner?
Yes
No
(Please circle)
Has sufficient evidence and information been provided by the learner for the
activity?
Yes
No
(Please circle)
Comments
Provide your comments here:
The learner’s
performance was:
Not yet satisfactory
Satisfactory
If not yet satisfactory, date for reassessment:
Feedback to learner:
Learner’s signature
Duangphon Sithakhot
Assessor’s
signature
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Activity 1B
Role play
As a role play activity within the learning group, perform the following to
demonstrate your skills to participate in work scheduling with team
members:
In groups of three to five, choose a work scenario of your choice and
discuss in a planning meeting how you would carry this out, this should
include:
Assessing time factors and work tasks that need to be done
Developing a work schedule
Assigning work tasks to individuals and/or teams
Reviewing plans that have been made.
