Pursuant to opening a new branch office in an emerging market in South Asia the

Pursuant to opening a new branch office in an

This preview shows page 8 - 10 out of 14 pages.

QUESTION 31Pursuant to opening a new branch office in an emerging market in South Asia, the distributor ("Distributor")engaged by Avaya comes in contact with a leading businessman in the country who claims to havesufficient contacts within the nongovernment space and offers to promote Avaya and our offerings in thecountry. For the above purpose, the businessman demands a cash payment of $1000 which the Distributorpays on behalf of Avaya without seeking Avaya's express approval.Is the Distributor's conduct appropriate? A.No, because the Distributor violated Avaya's policies on anti-bribery/anti-corruption because he did notconduct any due diligence on the businessman and without Avaya's knowledge engaged in conductdesigned to improperly influence a commercial customer.B.Yes, since these are typically facilitation "grease" payments aimed to speed up things in the countryand are acceptable as exceptions under certain anti-bribery/anti-corruption laws in various countries.C.No, the Distributor has violated our Avaya's policies since he did not receive Avaya's approval beforeeffecting the payment.Correct Answer: A QUESTION 32Avaya Contact Flow Analytics solution provides a cradle-to-grave view of customer calls, to effectivelyidentify the customer needs and agent behaviors that need improving or enhancing. Which are capabilitiesof Contact Flow Analytics? (Select three.) QUESTION 33Which are three business challenges that Avaya IQ can solve? (Select three.)
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  • Spring '12
  • ALBERTH

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