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authorities therefore mistakes are less than well as considered decisions will be made atall times, and this is what makes supervisory control very close.They have a qualified and high-skilled staff, very energetic and dedicated to their works,and all of them experience in his field, and seeks to improve himself, in addition to thehighly experienced senior management personnel in the aviation industry and thedevelopment of strategies to achieve the best profits of the company.In regard to the system/infrastructure Emirates seeks to ensure the quality and to providelatest models of aircraft and the most entertainment system and food for their customersso that they do not feel bored. Besides quality, they concerned to safety and satisfactionfor the customer, they respects their customers and care about them feedback, and theyoffer rewards for frequent customers.23
Emirates Organizational StructureHH Sheikh Ahmad bin Saeed Al-Maktoum Chairman & Chief ExecutiveEmirates Airline & GroupTim Clark President Emirates AirlineGary ChapmanPresident Group Services & dnataAli Mubarak Al-Soori Executive Vice-President Chairman's Office, Facilities/Project Management and Profit & LossSenior Vice-PresidentFunctional/Operational AreasAdel Ahmad Al-Redha Executive Vice-President and Chief Operations OfficerSenior Vice-PresidentFunctional/Opertaional AreasNigel Hopkins Executive Vice-President Service DepartmentsSenior Vice-PresidentFunctional/Operational AreasAbdel Aziz Al-Ali Executive Vice-President Human ResourcesSenior Vice-PresidentFunctional/Operational AreasThierry AntinoriExecutive Vice-Presidentand Chief Commercial OfficerSenior Vice-PresidentFunctional/Operational Areas24
4.1 Corporate Culture:It is well known that the culture of the organization are the values and beliefs, conceptsand ways of thinking, adopted by the members of the organization and participate in itsapplication and walk on its approach, and it has a very large and important advantagesbecause of its obvious impact on the performance and success of the company,employees influenced by culture and adapted to achieve organizational goals.Emirates airline has a forward-looking culture, which concerned that the customer isalways taken better because it has a vision to provide high quality services. Thedominant culture is performed everything on time, starting from the booking forcustomers even flights departs, and each employee is responsible for this, including topmanagement.Cultural diversity of the Emirates Group, and different races play an important role at theglobal level of the organization, where the knowledge of different cultures contributed tothe completion of various business activities because it offers the company a variety ofideas and thus a competitive advantage for the company.