The Teddy Bear ( SMOOTHING ) To teddy bears the relationship is of great importance while their own goals are of little importance. Teddies want to be accepted and liked by other people. They think that conflict should be avoided in favour of harmony and that people cannot discuss conflicts without damaging relationships. They are afraid that if a conflict continues, someone will get hurt and that could ruin the relationship. They give up their goals to preserve the relationship. They like to smooth things over. The Fox ( COMPROMISING ) Foxes are moderately concerned with their own goals and their relationships with others. They give up part of their own goals and persuade others in a conflict to give up part of theirs. They seek a conflict solution in which both sides gain something - the middle ground between two extreme positions. They compromise; they will give up a part of their goal and relationship in order to find agreement for the common good. The Owl ( CONFRONTING ) Owls highly value their own goals and relationships. They view conflicts as problems to be solved and seek a solution that achieves both their own and the other person's goals. Owls see conflicts as a means of improving relationships by reducing tension between two people. They try to begin a discussion that identifies the conflict as a problem to be solved. By seeking solutions that satisfy everyone, owls maintain the relationship. They are not happy until a solution is found that both satisfies everyone's goals and resolves the tensions and negative feelings that may have been present.
CONFLICT RESOLUTION STYLES High COMPETITION COLLABORATION Use of power, coercion Work it out together Win / lose Win / win Legal enforcement Mediation A Threats / violence S S E COMPROMISE Split the difference T ½ win / ½ win I Negotiation O N Low AVOIDANCE ACCOMMODATION Leave well alone Submission, compliance Low CO-OPERATION High R