Regular invitations from outside instructors are required to want excellent

Regular invitations from outside instructors are

This preview shows page 15 - 17 out of 17 pages.

Regular invitations from outside instructors are required to want excellent customer service and to be trusted by our customers. Frequent internal role-playing methods can also lead to employee dissatisfaction. Thank you for taking the time to provide your feedback. Student Name: ________ SANGKYU,JUNG _______________ Signature: ___________JUNG ___________ Assessor Signature: ___ ZEDD_____________ B. Assess effectiveness of practices against policy and procedures -Clearly express and retell what the customer understood. Empathize with their feelings. -Admit the customer a mistake, control the situation and fix the problem. -If the customer has a problem, check that the customer is satisfied after the problem has been resolved.
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C. Recommendations and Policy Document Update We have developed the following policies and rules to create a pleasant dining environment for our customers and to provide a good working environment for our employees. Therefore, employees are responsible for complying with these policies and rules. CASH CONTROL 1. Unauthorized taking of money, food or property from the restaurant or from a fellow employee. 2. Eating food that has not been paid for or giving out free food or drinks to anyone. 3. Failure to ring up a sale in its entirety. 4. Failure to adhere to restaurant cash-handling procedures. GENERAL CONDUCT ITEMS 1. Dishonesty or discourtesy. 3. Not cooperating with fellow employees or management or insubordination 4. Fighting, threatening bodily injury to another employee or guest. 5. Any type of horseplay. 6. Verbal or physical confrontation with another employee or with a guest. 7. Violation of Company drug or alcohol policy. 8. Having a firearm or weapon on the premises except where permitted by law. 9. Eating, chewing gum, using cell phone or taking breaks in food-serving areas. 10 Failing to report policy or rule violations. 11 Failure to cooperate in an investigation. 12 Violation of Food Safety Policies and Procedures. FOOD SAFETY/SANITATION 1. Failure to follow hand-washing and sanitizing procedures. 2. Failure to use timers when preparing food. 3. Serving, eating or taking food that has expired. 4. Failure to record or place destroyed food items in the designated area. D. Communicate changes to staff
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Dear All Hi. I would like to inform our staff about changes in our customer policy issues. Employees must be aware of the following: Employees must meet their requirements with efficient service to their customers. If possible, employees should personalize the service to the needs and circumstances of each service user. If something goes wrong with the customer, we update the customer's inquiry quickly and efficiently. There is a delay in serving our customers. If a delay occurs, have customers and staff quickly take action to resolve the situation. Please email me if you have any questions. Thank you. Sincerely, SANGKYU,JUNG
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