Another thing my internship taught me was how to become a well rounded employee. Every employee will have good days and bad days. Through out my internship I learned that everyday isn’t going to go the way you want it to. I learned how to power through the bad days and come back with a positive outlook on my job. There were frustrating days working for Shanghai Hotel and I learned that I could not let my frustration bring down the corporation. Above all this internship taught me how to grind through bad times and be most effective for the company. I believe going through this internship has better prepared me for my career path that lies ahead. Additionally, the training has improved my ability in interacting with others people such as peers and superior. It is fun to deal with this people, especially when they were willing to help and explain to me about thing that I did not understand. In short, if we want to get a successful intern, we should be active, enthusiastic , have a sense of responsibility , sociable with every colleague and will to support the staff. III. Management Techniques Observed People often said that the more we go, the more knowledge we get. In fact, I really recognized that when I practiced in Shanghai Hotel I contacted administrative methods and skills of hotel. When coming here, I was opened my eyes and learnt more experiences of financial management, people, equipment.. Here, they Pham Thi Nhu Quynh Page 8
managed everything strictly and scientific. Working here, I have learnt my own observation experiences on management. One management skill is Time Management. Time Management is very important. Managing your time keeps you focused on task. A checklist is the most useful tool as far as time management goes. This allows you to prioritize and figure out how much time can be spent on which tasks. You know what your goals and priorities are, you then need to know how to go about creating a schedule that keeps you on track, and protects you from stress. That will allow you to control your time and keep your life in balance. Prioritizing what needs to be done is especially important. Without it, you may work very hard, you will not be achieving the results you desire because what you are working on is not of strategic importance. Another management skill involves people skills – also known as "soft skills". They have as much of an impact on your success as your technical skills. When resolving conflict, it helps a lot if you can understand other people's needs and points of view – this can often help you find solutions that may otherwise not have occurred to you. And when you take the time to understand another person's perspective, you are demonstrating your willingness to work together to find a solution. You should expressing your thoughts and feelings clearly. That helps your working relationships better. With well-developed people skills, you can communicate effectively on an interpersonal level; manage conflict positively; work
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- Fall '16