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when replacing items.2.Educate staff the importance of saving energy and ways to reduce energy use.General ManagerOffice admin.15-12-2016
Monitoring and evaluationA good performance management system works towards theimprovement of the overall organizational performance by managingthe performances of teams and individuals for ensuring theachievement of MacVille objectives.Performance management methods allows managers and theorganisation to identify good and bad performance of an individual ora team. An individual or team that is performing well must be given arecognition such as, certificate of employee/team of the month, andor a voucher to inspire them to maintain good working performance.Individual or a team that is under performing must be provided withappropriate training, a buddy system or mentoring. Managers mustmotivate them and assist them in their performance developmentPerformancemethodsHow often it will beusedPerson responsibleStaff feedbackEvery three monthsHR managers,Administrationofficer, all staffCustomer surveyEvery six monthsHR managersSales ManagerKPIEvery yearGeneral Manager,operational
ManagerStaff performanceappraisalOnce a yearGeneral ManagerObservationEvery weekDepartmentalManager,supervisorBenchmarkingEvery YearGeneral ManagerConclusionMacVille is a company that sells and service espresso coffee machine to consumers and be known as a national brand across Australia and an integral part of hospitality industry soon, the company has four strategic objectives which are achievable with the right strategic plans on how to achieve them. One of the strategies is to embrace strategic alliance and seek out partnership that support and promote the company’s vision, mission and organisational values, with this partnership, MacVille will have a better chance of being successful and achieve their vision. Alliance with Java Estate will be beneficial both financially and customer in service aspects of the company. Java Estate commitment to hospitality industry will ensure that MacVille objective to be a nationalbrand will be achieving. MacVille will also succeed through efficient and effective marketing strategy, the use of social and local media will allow the company to be known and recognise easily to the public and market. Effective and appropriate communication methods must be implemented to ensure everyone understand their role and responsibilities in achieving the organisational objectives. Staff training and
development are recommended to ensure their skills and knowledge is up to date and ensure they can meet their KPI.Meeting notesIt is to be noted the Strategic plan for MacVille was formulated and completed accordingly. The plan was further discussed with the CEO and have gained endorsement from the Board.