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Operational Management, Assessment 1 v2 Last updated on 10/09/2019
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CONTEXT & SCENARIO
You have recently joined the simulated work organisation (or the organisation of your choice) as the
Operational Manager at one of the stores in an Australian State. Your job role is to develop
operational plans, manage operations of the store and monitor the operational performance of the
store. Your trainer will act as your supervisor for this simulated assessment. You will be progressively
completing tasks one after another within the simulated environment (or your preferred workplace) to
complete the assessment tasks.
Currently your store has approximately 55 staff members working in each shift but your group
operations general manager has mentioned you that the store sales are growing and approximately
20 more staff may be required. There are two shifts that run (Day and Evening) in your store. The
various departments and approximate staff allocations (allocations change due to demand and peak
periods) in the store are:
Department
No of Staff in each
shift
No of supervisor or
team leader
Checkout team
5
1
Bakery team
4
1
Produce team
4
1
Health, Beauty and Baby team
3
1
General Merchandise team
4
1
Online support team
2
1
Customer Service / Administration team
3
2 (including you)
Deli team
3
1
Seafood, Meat, Poultry
4
1
Logistics team
4
1
Night fill / Day fill / Stocktaking team
4
1
Further details on the staff pay rates and the employment agreement of various roles are available at
-
%20Print%20Version.pdf
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The Group Operations General Manager has provided you with a plan that will execute to manage the
smooth operations of the store. As each store has individual KPIs and KRAs, your job after your one
month of training and induction will be to manage the overall store.
For the smooth operations of the store and managing all the team members in your store you will:
develop and implement an operational plan using a variety of information sources and
consultation
communicate effectively with relevant stakeholders to explain the plan and supporting
information, seek approvals, negotiate variations and engage work teams
develop and implement strategies to achieve the operational plan within the organisation’s
policies, practices and procedures
Stakeholders in this context
(for the case organisation Academies Australasia)
Operational Manager – You
Operational Management, Assessment 1 v2 Last updated on 10/09/2019
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T-1.8.1_v3
General Manager, Group Operations – Your trainer
Stakeholders (team members, shift supervisors/team leaders,
internal and external
stakeholders, visitors, management) – Your fellow classmates
