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%20Statement.pdf±Woolworths People Portal for sharing ideas and information - Operational Management, Assessment 1 v2 Last updated on 10/09/2019 Page 14
T-1.8.1_v3CONTEXT & SCENARIOYou have recently joined the simulated work organisation (or the organisation of your choice) as theOperational Manager at one of the stores in an Australian State. Your job role is to developoperational plans, manage operations of the store and monitor the operational performance of thestore. Your trainer will act as your supervisor for this simulated assessment. You will be progressivelycompleting tasks one after another within the simulated environment (or your preferred workplace) tocomplete the assessment tasks.Currently your store has approximately 55 staff members working in each shift but your groupoperations general manager has mentioned you that the store sales are growing and approximately20 more staff may be required. There are two shifts that run (Day and Evening) in your store. Thevarious departments and approximate staff allocations (allocations change due to demand and peakperiods) in the store are:Department No of Staff in eachshiftNo of supervisor orteam leaderCheckout team51Bakery team41Produce team41Health, Beauty and Baby team31General Merchandise team41Online support team21Customer Service / Administration team32 (including you)Deli team31Seafood, Meat, Poultry41Logistics team41Night fill / Day fill / Stocktaking team41Further details on the staff pay rates and the employment agreement of various roles are available at-%20Print%20Version.pdf.The Group Operations General Manager has provided you with a plan that will execute to manage thesmooth operations of the store. As each store has individual KPIs and KRAs, your job after your onemonth of training and induction will be to manage the overall store.For the smooth operations of the store and managing all the team members in your store you will:develop and implement an operational plan using a variety of information sources andconsultationcommunicate effectively with relevant stakeholders to explain the plan and supportinginformation, seek approvals, negotiate variations and engage work teamsdevelop and implement strategies to achieve the operational plan within the organisation’spolicies, practices and proceduresStakeholders in this context (for the case organisation Academies Australasia)Operational Manager – YouOperational Management, Assessment 1 v2 Last updated on 10/09/2019 Page 15
T-1.8.1_v3General Manager, Group Operations – Your trainerStakeholders (team members, shift supervisors/team leaders, internal and externalstakeholders, visitors, management) – Your fellow classmates