Conflict of value a conflict of value is

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Conflict of value A conflict of value is characterized by differing underlying values stakeholders have regarding some circumstance (e.g., cultural differences, personal ideals). For instance, a conflict of value arises when one stake- holder favors open source technologies while another stakeholder favors closed sources technologies.
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106 7 Requirements Validation and Negotiation Relationship conflict A relationship conflict is characterized by strong emotions, stereo- typical relationship concepts, deficient communication, or negative inter- personal behavior between stakeholders (e.g., insults, disrespect). For instance, a relationship conflict arises when two stakeholders of equal rank or position (e.g., department leaders) reject each other’s requirements and try to distinguish themselves by forcing their requirements onto the project. Structural conflict A structural conflict is characterized by unequal levels of authority or power. For instance, a structural conflict can arise between an employee and his superior if the superior invariably rejects requirements that the employee has defined because he does not recognize the employee’s com- petence to delineate requirements. Mixed reasons for conflicts Often, it is difficult to unambiguously classify emerging conflicts. For example, a conflict can be a relationship conflict with clear structural components. Similarly, a conflict of interest can be a conflict of values as well. Therefore, it is advisable to analyze an identified conflict with respect to all types so that all possible reasons for the conflict can be determined and suitable resolution strategies can be selected. 7.6.3 Conflict Resolution Good conflict resolution is a success factor. Conflict resolution is very important for requirements negotiation because the strategy of conflict resolution has a big influence on the willingness of the people involved (e.g., customers, consultants, or developers) to con- tinue working together. For example, a conflict resolution considered unfair by at least one party of the conflict can lead to a decreased engage- ment and willingness to collaborate in the project. On the other hand, a resolution that is considered fair by all parties can increase the willingness to cooperate because this signals that everyone’s ideas about the planned system are being considered. Involvement of the relevant stakeholders Independently from the selected resolution strategy, it is essential to involve all relevant stakeholders. If not all relevant stakeholders are con- sidered, some opinions and viewpoints will remain unconsidered. The conflict will therefore only be resolved in part or incompletely. In the fol- lowing paragraphs, different conflict resolution techniques are introduced.
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