and prices of products have hard copy menu available at hand when taking orders

And prices of products have hard copy menu available

This preview shows page 27 - 30 out of 33 pages.

and prices of products, have hard copy menu available at hand when taking orders, take orders, confirm the order with a customer, confirm the order has been received within the system by the appropriate personnel, send a notification to Team Leader as for record> < Example: minimum 3 orders to be taken via phone per week and at least 1 event booking in per month, 100% Client satisfaction feedback> <0.25 mark for each> Your Response: 1. < Example: 4 weeks for ordering via phone and 3 months for events booking continued until Team Leader feedback on performance and review date> <0.25 mark for each> Your Response: < Example: Improved professionalism, increased knowledge of products, pricing and capacity to take orders via phone, elimination of errors> <0.25 mark for each> Your Response: HM_ Work Operations, Assessment I_v2 Page 27 of 33 Last Updated 06 June 2019
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END OF ASSESSMENT HM_ Work Operations, Assessment I_v2 Page 28 of 33 Last Updated 06 June 2019
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T-1.8.1 Appendix 1 Sally Thompson ( Played by one of your classmates. This person will not be assessed) Sally joined ACA Restaurant Café’ as a Wait Staff 8 months ago. She recently graduated and this is her first job in the hospitality industry. She had previously worked in the banking sector as a Customer Service Consultant, but due to extreme workload and difficulties in effectively managing the work she was obligated to do, she decided to change her career. Her character displays being a very enthusiastic person and through
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