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and prices of products,have hard copy menu available at hand whentaking orders, take orders, confirm the order with a customer, confirm the order has been received within the system by the appropriate personnel, send a notification to Team Leader as for record>< Example: minimum 3 orders to be taken via phone per week and at least 1 event booking in per month, 100% Client satisfaction feedback><0.25 mark for each> Your Response:1.< Example: 4 weeks for ordering via phone and 3 months for events booking continued until Team Leader feedback on performance and review date><0.25 mark for each>Your Response:< Example: Improved professionalism, increased knowledge of products, pricing and capacity to take orders via phone, elimination oferrors><0.25 mark for each>Your Response:HM_Work Operations, Assessment I_v2Page 27of 33Last Updated 06 June 2019
END OF ASSESSMENT HM_Work Operations, Assessment I_v2Page 28of 33Last Updated 06 June 2019
T-1.8.1Appendix 1Sally Thompson (Played by one of your classmates. This person will not be assessed)Sally joined ACA Restaurant Café’ as a Wait Staff 8 months ago. She recently graduated and this is her firstjob in the hospitality industry. She had previously worked in the banking sector as a Customer ServiceConsultant, but due to extreme workload and difficulties in effectively managing the work she was obligated todo, she decided to change her career. Her character displays being a very enthusiastic person and through