L10 Slide 63 Services That Provide Final Results for Customers 1042 Result

L10 slide 63 services that provide final results for

This preview shows page 63 - 67 out of 67 pages.

L10 Slide 63 Services That Provide Final Results for Customers (10.4.2) Result-oriented PSS Client and provider agree on a result with no pre-determined product Products are replaced by services Sometimes the producer may retain ownership of equipment
Image of page 63

Subscribe to view the full document.

L10 Slide 64 Result-Oriented PSS Example Example: Xerox Managed Print Services (MPS) Sell “document solutions” instead of “printing equipment” Customer pays per use Supplier takes risk, responsible for repairs The company developed systems for testing, re-using and recycling equipment components (see example 10.4)
Image of page 64
L10 Slide 65 Example: Enwave Provides space heating and cooling to buildings in downtown Toronto Heating and cooling produced by Enwave in large centralized plants, operating at high efficiency Individual buildings do not have their own boilers and chillers for space heating and cooling, respectively. Result-Oriented PSS Example
Image of page 65

Subscribe to view the full document.

L10 Slide 66 Tentative Environmental Impacts of Different PSS Types Tukker, Arnold. "Eight types of product service system: eight ways to sustainability? Experiences from SusProNet." Business strategy and the environment 13.4 (2004): 246-260.
Image of page 66
L10 Slide 67 Summary Actors may only focus on one life cycle stage in their design process A system approach looks at multiple life cycle stages and/or multiple products that combine to satisfy a demand By selling services, producers will be responsible for more of a product’s life cycle Selling services encourages the design of durable, maintainable equipment
Image of page 67
  • Fall '09
  • MURRAYTHOMSON

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern

Ask Expert Tutors You can ask 0 bonus questions You can ask 0 questions (0 expire soon) You can ask 0 questions (will expire )
Answers in as fast as 15 minutes