All emails need to be tested for email client compatibility as well as for any potentialspam problems.Email client compatibility can be reviewed at:An email’s spam score can be checked at:spamassassin.apache.orgOnce an email has been sent, results need to be analysed to pinpoint areas for growthfor the next campaign.Permission based email marketing can give the highest return on investment of anymarketing activities. Technology allows mass customisation, allowing personalisationacross a large list of subscribers.When used to foster relationships with a customer base, email marketing can go along way to increasing the lifetime value of that customer.Email marketing is highly measurable, and databases are highly segmentable.However, with the increasing numbers of companies and individuals using emailmarketing, many consumers are email fatigued. It requires ingenuity, focus anddedication to maintain an email database and consistently deliver useful quality emailsthat will be read.It does not take much for email to be marked as spam, and it can be difficult to recoverfrom being branded as a spammer by the ISPs.•••tools ofthe tradepros andconsemail marketing› how it works›9 steps to executing an email campaignPermission must be explicitly given to the company to be allowed to market to thatuser. Trying to gain explicit permission in a sneaky way will only annoy your users, andmight result in your emails being marked as spam.7.interaction handlingAs well as the emails strategically planned as part of a campaign (promotionalemails and newsletters) every interaction via email should be considered as part of acompany’s email marketing practice.Automated emails such as order confirmations and even out of office replies are allopportunities to engage with customers. If a company has a particular tone or contentstyle, this can be reinforced in these interactions.These emails can also be an opportunity to cross-advertise other promotions that acompany is offering.8.generate reportsAs with all things eMarketing, tracking, analysing and optimising is key to growth.Email tracking systems produce statistics in a user-friendly manner.Key measurables for understanding of the performance of email campaigns:Number ofemails delivered.Number ofbounces(and this should be separated into hard bounces and softbounces).Number of uniqueemails opened: an email can be delivered, but not opened.Unsubscribes: significant or consistent loss in subscribers is a key indicationthat you are not meeting the needs of your subscribersPass on rate: high pass on rate (forwards) indicates that your list values thecontent enough to constantly share with others. Putting an easy “forward to afriend” link in every email can increase this. Adding a sign-up link to forwardedemails will organically grow the opt-in list.
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