Besides that, the types of internet connection used during the early 90’s known as Analog or the dial-up access which the quality of the connection is not always good due to poor coverage and data rates are limited as well as expensive. Employee and customers records are private and confidential. Generally, no one can access them other than the employee, their employer, and the head quarters. In the past, there have been many ways in recording employee and customer’s information. Largely, many manual methods were used such as by completing forms. Moreover, employees’ attendance also is recorded using the punch card system. Other than that, in order to settle bill payments at the given counters, customers have to queue to assure their turn for service. Sometimes they have to defend their place in line due to a long queue. Therefore, the system applied in past is very inefficient and disorganized because it takes time, very expensive and waste of energy. The Uses of Information Technology in Celcom (Present) In the beginning of 2000, the use of information technology around the world has widely adopted and accepted. In Celcom, more advanced and sophisticated technology is now used in their daily operation. This is to ensure the smooth flow in their business process. A device called WiFi can connect to a network resource such as the Internet
via a wireless network access point within range of a wireless network. Moreover, the network coverage is wide, cheap and fast. On the other hand, all employees are using email as the primary communication tool to receive news, updates, memos and etc from the upper level and head quarters. Since the head quarters is in Kuala Lumpur, all important files or tender can be sent via email which save more time and cost. Meeting is also held via e-Meeting or meeting conference by using live video camera. Another way to connect with other employees is via BBM, SMS, MMS and 3G. Other than that, in order to protect their confidential of the company, each branch will have a very strong firewall to protect the system and website from the hacking activities. In addition, A Fingerprint Attendance System is used to record the employees’ attendance. However, there are few pros and cons in using this system. CCTV was installed in certain areas to avoid theft and as an added security tool. Employees’ information is recorded by using a specific system and only certain staff can view the information including the head quarters. In customer service department, Take-A-Turn System is used to provide the customers with a fair and organized way to wait for assistance. The Uses of Information Technology in Celcom (In the Future) Technology is the fastest growing market trend nowadays. To maintain their position as market leader, celcom has enhanced their products technologically to keep the Malaysian telecommunications updated with ever technological advancement. In other to maintain their current market position celcom has developed competitive measures to fight off their rivals both at the present and in the future, this ranges from delighting
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- Fall '15
- celcom axiata berhad