What they were doing to make continuous improvements

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what they were doing to make continuous improvements in their departmentsand how it would effect other departments. This group helped create new ideasand made sure everyone was on the same page. I think it is important forcompanies to have quality control on processes they create to make sure theyare being implemented correctly.Brittany ButlerThread:Q4 ­ TQM and Quality ControlPost:RE: Q4 ­ TQM and Quality ControlAuthor:Posted Date:January 11, 2016 8:32 PMStatus:Published(Post is Read)Your explanation of TQM and quality control are spot on and very easy for me tounderstand when applying them to a product process. In that example I agree with youand Kenneth that finding fault after the fact is unacceptable. I can even see that insome service examples. However, I am trying to apply it to the situation where Iwork, at a university when your service is to provide a quality education to students.Obviously, not every student will feel that they received a quality education, if theuniversity makes all attempts to provide a quality education with employeeinvolvement and is continuously trying to improve is that a still the concept of TQM?Maybe I am thinking too much into it by trying to get every student satisfied. In thiscase you would still probably finding faults after the fact that need to be fixed. Ormaybe your comments on it being unacceptable to find faults only applies to productsand not services. Can either of you weigh in on this?Linda Newill
2/21/2016Collection – MBA675­T303 Operations & Logistics in the (...13/28Thread:Question 13 ­ Jenna BuettnerPost:Question 13 ­ Jenna BuettnerAuthor:Posted Date:January 8, 2016 3:23 PMStatus:Published(Post is Read)13. Why is employee empowerment important in a total qualitymanagement program?When employee empowerment is present, employees are given the power tohave a voice in the decisions that are made that relate to their job duties. Inother words, rather than management having the only voice in the decision,employees located throughout the different levels of the company also have asay.Total Quality Management programs (TQM) attempt to provide high levels ofperformance and quality. TQM programs have three main principles, includingcustomer satisfaction, employee involvement, and continuous improvement inperformance. Employees must understand that both internal and externalcustomers exist in the company. Internal customers include other employees,and each employee has at least one internal customer in the company. In orderfor external customers to receive the best quality and be satisfied, internalcustomers must also be treated in a similar manner. Further, teamwork amongemployees is vital. Developing teams of employees can be beneficial. Per thetextbook, there are three types of teams that are most commonly used, and eachcontain a degree of employee empowerment. These include problem­solving

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