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You will describe the history and basic concepts of

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You will:Describe the history and basic concepts of ITIL.Describe Continual Service Improvement in the IT Service Lifecycle.Describe Service Operation in the IT Service Lifecycle.Describe the various functions of Service Operation Lifecycle in the IT Service Lifecycle.Describe Service Transition in the IT Service Lifecycle.Describe Service Design in the IT Service Lifecycle.Describe Service Strategy in the IT Service Lifecycle.The CHOICE Home ScreenLogon and access information for your CHOICE environment will be provided with your classexperience. The CHOICE platform is your entry point to the CHOICE learning experience, ofwhich this course manual is only one part.On the CHOICE Home screen, you can access the CHOICE Course screens for your specificcourses. Visit the CHOICE Course screen both during and after class to make use of the world ofsupport and instructional resources that make up the CHOICE experience.Each CHOICE Course screen will give you access to the following resources:Classroom: A link to your training provider's classroom environment.eBook: An interactive electronic version of the printed book for your course.Files: Any course files available to download.Checklists: Step-by-step procedures and general guidelines you can use as a reference duringand after class.LearnTOs: Brief animated videos that enhance and extend the classroom learning experience.Assessment: A course assessment for your self-assessment of the course content.Social media resources that enable you to collaborate with others in the learning communityusing professional communications sites such as LinkedIn or microblogging tools such asTwitter.Depending on the nature of your course and the components chosen by your learning provider, theCHOICE Course screen may also include access to elements such as:LogicalLABS, a virtual technical environment for your course.Various partner resources related to the courseware.Related certifications or credentials.A link to your training provider's website.Notices from the CHOICE administrator.Newsletters and other communications from your learning provider.Mentoring services.Visit your CHOICE Home screen often to connect, communicate, and extend your learningexperience!How to Use This BookAs You LearnThis book is divided into lessons and topics, covering a subject or a set of related subjects. In mostcases, lessons are arranged in order of increasing proficiency.The results-oriented topics include relevant and supporting information you need to master thecontent. Each topic has various types of activities designed to enable you to solidify your|IT Infrastructure Library (ITIL®) Foundation Certification (2011 Edition)||About This Course|
understanding of the informational material presented in the course. Information is provided forreference and reflection to facilitate understanding and practice.

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Term
Spring
Professor
smith
Tags
Information Technology Infrastructure Library, IT Infrastructure Library

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