39 cpbe 2019 the personal approach may not be

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39 © CPBE 2019 The personal approach may not be appropriate when your writing contains negative information or especially bad news.
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Here are some more ways to make your tone polite/diplomatic. Complete the words in each sentence with the missing letters. a) There will be a delay. I’m afraid there will be a sm_ _ _ delay. b) There is a problem. It se _ _ _ we have a sl _ _ _ _ problem. c) I disagree. I th _ _ _ there m _ _ be an issue here. d) We can’t do that. To be ho _ _ _ _ , I’m not s _ _ _ we can do that. e) That gives us very little time. Act _ _ _ _ _, that does _’_ give us m_ _ _ time. f) It will be better to ask Marina. Wou _ _ _’_ it be better to ask Marina? g) That will be very expensive. That mi_ _ _ be qu _ _ _ _ expensive. h) That will be very expensive. That m _ _ _ _ not b _ very good v _ _ _ _ . Rewrite each sentence with the words in brackets to make them more polite and diplomatic. a) It’s a bad idea. Suggestion: honest / I’m not sure / good b) You’ve made a mistake on the invoice. Suggestion: there seems c) The quality is appalling. Suggestion: not as high/good. d) Your estimate for the cost is too low. Suggestion: might / a bit e) Why didn’t you tell us about this? Suggestion: perhaps / would / better 40 © CPBE 2019
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You receive the following email: I’ve just had a great idea! We could have a team meeting every Monday morning at 8am to plan the week’s work. You want to disagree. Complete the words in each reply with the missing letters: a) It sounds like a good idea, but I’m not sure it would work in prac .............. b) I can see what you’re sa………., but wh……. a……… the traffic on Monday mornings? c) Do you t…………. some people m…………. find that a li……… early? d) To be ho……….., I’m not s……… that would be conv… ............ for everyone. e) I know what you m……….., but I can see one or two problems with that. f) It’s a good idea, but d……’….. you think 9am wo…………… be b…………..r? Look back at a) to f) and find : four examples of Yes, but …… a normal question to show doubt two negative questions to show doubt an introductory phrase to prepare the reader for disagreement. Make the email below more polite or diplomatic by changing the words in italics . Use techniques from above. Yan - Thanks for sending the suggestions on how to price our new range of accessories. (1) I don’t agree with you. The prices you suggest (2) are (3) too high for the market. (4) I think a lower price (5) will result in higher sales and therefore higher profits? Let me know what you think. 41 © CPBE 2019
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Summary: Getting your tone right Tone is a combination of several techniques. Modern Professional Style emphasises a personal, positive tone. The appropriate degree of directness in professional writing depends on who the reader is why you are writing. Writing tasks Choose one or more of the writing tasks below to further practise some of the key skills introduced in the previous pages. You work for an office supply company. You received this email from one of your customers.
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