5 CTQ stands for Critical to Quality a True Correct CTQ stands for Critical to

5 ctq stands for critical to quality a true correct

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5. CTQ stands for Critical to Quality. a. True Correct! CTQ stands for Critical to Quality. Refer to Section 12.2 of the Study Guide. b. False Incorrect. CTQ stands for Critical to Quality. Refer to Section 12.2 of the Study Guide. 6. SIPOC can be used to provide an at-a-glance perspective of the process being studied. a. True Correct! SIPOC can be used to provide an at-a-glance perspective of the process being studied. Refer to Section 12.3 of the Study Guide. b. False Incorrect. SIPOC can be used to provide an at-a-glance perspective of the process being studied. Refer to Section 12.3 of the Study Guide. 7. Systematic sampling focuses on drawing a sample from a population at random. a. True Incorrect. Systematic sampling is done by drawing sample using ratios. Refer to Section 13.1 of the Study Guide. b. False Correct! Systematic sampling is done by drawing sample using ratios. Refer to Section 13.1 of the Study Guide. SU5-40
BUS363 Improving Quality in Products and Services Part I 8. Mean is a measure of central tendency. a. True Correct! Mean is a measure of central tendency. Refer to Section 13.3 of the Study Guide. b. False Incorrect. Mean is a measure of central tendency. Refer to Section 13.3 of the Study Guide. 9. Range is the only measure of variation. a. True Incorrect. Variance and standard deviation are other examples of measures of variation. Refer to Section 13.3 of the Study Guide. b. False Correct! Variance and standard deviation are other examples of measures of variation. Refer to Section 13.3 of the Study Guide. 10. A histogram represents measurements that have been collected from a process over a period of time in a bar chart format. a. True Correct! A histogram represents measurements that have been collected from a process over a period of time in a bar chart format. Refer to Section 13.4 of the Study Guide. b. False Incorrect. A histogram represents measurements that have been collected from a process over a period of time in a bar chart format. Refer to Section 13.4 of the Study Guide. SU5-41
BUS363 Improving Quality in Products and Services Part I References Martin, J.W. (2014), Lean Six Sigma for Supply Chain Management , 2nd Edition, McGraw-Hill, New York, NY. George, M.L. (2003), Lean Six Sigma for Service , McGraw-Hill, New York, NY. SU5-42
Study Unit 6 Improving Quality in Products and Services Part II
BUS363 Improving Quality in Products and Services Part II Learning Outcomes At the end of this unit, you are expected to: Assemble suitable Lean Six Sigma techniques that can be used to identify root causes of a quality problem. • Assemble suitable Lean Six Sigma techniques that can be used to identify and implement improvement solutions to a quality problem. • Describe suitable Lean Six Sigma techniques that can be used to formalise improvements made in process performance. SU6-2
BUS363 Improving Quality in Products and Services Part II Overview In this study unit, we will explore the different techniques that can be used to improve quality in products and services.