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in the Learner Workbook, you may choose to ask them a supplementary question to clarify their understanding of the relevant criteria.Learner’s nameAssessor’s nameUnit of Competence(Code and Title)Date of assessmentQuestion:Learner answer:Assessor judgement:SatisfactoryNot SatisfactoryQuestion:Learner answer:Assessor judgement:SatisfactoryNot SatisfactoryQuestion:Learner answer:Assessor judgement:SatisfactoryNot SatisfactoryQuestion:Learner answer:HA_SITXCCS008_Learner Workbook V2.1_12Oct2018
Feedback for the learner:I have read, understood, and am satisfied with the feedback provided by the assessor.Learner’s nameLearner’s signatureAssessor’s nameAssessor’s signatureHA_SITXCCS008_Learner Workbook V2.1_12Oct2018
Competency record to be completed by assessorThis should be used by the trainer/assessor to document the learner’s skills, knowledge and performance as relevant to the overall unit. Indicate in the table below if the learner is deemed competent or not yet competent for the unit or if reassessment is required.Learner’s nameAssessor’s nameUnit of Competence(Code and Title)Date(s) of assessmentHas the learnercompleted all required assessments to a satisfactory standard?Yes No(Please circle)Has sufficient evidence and information been provided by the learner to prove their competency across the entire unit?Yes No(Please circle)The learner has been assessed as competent in the elements and performance criteria and the evidence has been presented as:AuthenticYes No(Please circle)ValidYes No(Please circle)ReliableYes No(Please circle)CurrentYes No(Please circle)SufficientYes No(Please circle)HA_SITXCCS008_Learner Workbook V2.1_12Oct2018
Learner is deemed:Not yet competentCompetentIf not yet competent, date for re-assessment:Comments from trainer/assessor:Learner’s signatureAssessor’s signatureHA_SITXCCS008_Learner Workbook V2.1_12Oct2018
Third Party Observations/DemonstrationsLearner’s nameAssessor’s nameUnit of Competence(Code and Title)SITXCCS008:Develop and manage quality customer service practicesNature of Assessment EvidenceThird partyDue date of assessmentThird party’s nameThird party’s positionThird party’s relation to learnerName of workplaceThird party’s telephone and emailHA_SITXCCS008_Learner Workbook V2.1_12Oct2018
Part 1 – Preliminary questions for the third partyWhat is your relationship to the learner?How long have you worked with the learner?How closely do you work with the learner in the activities being observed?What is your technical experience and/or qualification (s) in the in the activities being observed? (Include any assessment or training qualifications.)What observations can you make about the learner in regard to:Performing tasks to the industry standards?