in the Learner Workbook you may choose to ask them a supplementary question to

In the learner workbook you may choose to ask them a

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in the Learner Workbook, you may choose to ask them a supplementary question to clarify their understanding of the relevant criteria. Learner’s name Assessor’s name Unit of Competence (Code and Title) Date of assessment Question: Learner answer: Assessor judgement: Satisfactory Not Satisfactory Question: Learner answer: Assessor judgement: Satisfactory Not Satisfactory Question: Learner answer: Assessor judgement: Satisfactory Not Satisfactory Question: Learner answer: HA_SITXCCS008_Learner Workbook V2.1_12Oct2018
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Feedback for the learner: I have read, understood, and am satisfied with the feedback provided by the assessor. Learner’s name Learner’s signature Assessor’s name Assessor’s signature HA_SITXCCS008_Learner Workbook V2.1_12Oct2018
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Competency record to be completed by assessor This should be used by the trainer/assessor to document the learner’s skills, knowledge and performance as relevant to the overall unit. Indicate in the table below if the learner is deemed competent or not yet competent for the unit or if reassessment is required. Learner’s name Assessor’s name Unit of Competence (Code and Title) Date(s) of assessment Has the learnercompleted all required assessments to a satisfactory standard? Yes No (Please circle) Has sufficient evidence and information been provided by the learner to prove their competency across the entire unit? Yes No (Please circle) The learner has been assessed as competent in the elements and performance criteria and the evidence has been presented as: Authentic Yes No (Please circle) Valid Yes No (Please circle) Reliable Yes No (Please circle) Current Yes No (Please circle) Sufficient Yes No (Please circle) HA_SITXCCS008_Learner Workbook V2.1_12Oct2018
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Learner is deemed: Not yet competent Competent If not yet competent, date for re-assessment: Comments from trainer/assessor: Learner’s signature Assessor’s signature HA_SITXCCS008_Learner Workbook V2.1_12Oct2018
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Third Party Observations/Demonstrations Learner’s name Assessor’s name Unit of Competence (Code and Title) SITXCCS008:Develop and manage quality customer service practices Nature of Assessment Evidence Third party Due date of assessment Third party’s name Third party’s position Third party’s relation to learner Name of workplace Third party’s telephone and email HA_SITXCCS008_Learner Workbook V2.1_12Oct2018
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Part 1 – Preliminary questions for the third party What is your relationship to the learner? How long have you worked with the learner? How closely do you work with the learner in the activities being observed? What is your technical experience and/or qualification (s) in the in the activities being observed? (Include any assessment or training qualifications.) What observations can you make about the learner in regard to: Performing tasks to the industry standards?
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