Normative commitment the obligation an individual

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Normative Commitment – the obligation an individual feels to staying with the
organization.
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Continuance Commitment – an individual’s calculation to stay with the
organization based on the perceived costs of leaving the organization.
Employee Engagement – an individual’s involvement with, satisfaction with, and enthusiasm
for the work he or she does.
Cultural Intelligence – the ability to understand someone’s unfamiliar and ambiguous
gestures in the same way as would people from that person’s culture.
Most managers fall into the following cultural intelligence profiles:
Provincial – they work best with people of similar background, but have difficulties working
with those from different backgrounds.
Analyst – they analyze a foreign culture’s rules and expectations to figure out how to interact
with others.
Natural – they use intuition rather than systematic study to understand those from other
cultural backgrounds.

Ambassador – they communicate convincingly that they fit in, even if they do not know
much about the foreign culture.
Mimic – they control actions and behaviors to match others, even if they do not understand
the significance of the cultural cues observed.
Chameleon – they have high levels of al three CQ components (physical, cognitive and
emotional/motivational). They could be mistaken as being from the foreign culture. According
to research, only about 5 percent of managers fit this profile.