{[ promptMessage ]}

Bookmark it

{[ promptMessage ]}

Comm 292 Chapter 3 Notes

Normative commitment the obligation an individual

Info iconThis preview shows pages 2–3. Sign up to view the full content.

View Full Document Right Arrow Icon
Normative Commitment – the obligation an individual feels to staying with the organization. Continuance Commitment – an individual’s calculation to stay with the organization based on the perceived costs of leaving the organization. Employee Engagement – an individual’s involvement with, satisfaction with, and enthusiasm for the work he or she does. Cultural Intelligence – the ability to understand someone’s unfamiliar and ambiguous gestures in the same way as would people from that person’s culture. Most managers fall into the following cultural intelligence profiles: Provincial – they work best with people of similar background, but have difficulties working with those from different backgrounds. Analyst – they analyze a foreign culture’s rules and expectations to figure out how to interact with others. Natural – they use intuition rather than systematic study to understand those from other cultural backgrounds.
Background image of page 2

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Ambassador – they communicate convincingly that they fit in, even if they do not know much about the foreign culture. Mimic – they control actions and behaviors to match others, even if they do not understand the significance of the cultural cues observed. Chameleon – they have high levels of al three CQ components (physical, cognitive and emotional/motivational). They could be mistaken as being from the foreign culture. According to research, only about 5 percent of managers fit this profile.
Background image of page 3
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}