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ourselves from that floor momentarily to calm down or ask for assistance it our duty ultimately to be able to take the appropriate actions when necessary to ensure that the patients are properly cared for.I saw firsthand how stress and conflict can cause inadequate patient care. A former co-worker had some known personal issues going on and came to work at the beginning of her nursing shift already emotional from her issues and there was a minor confrontation between her and another nurse from the prior shift. Though the conflict was brief, it rattled this nurse and senther on a downward spiral for the rest of her shift. She administered insulin to a diabetic patient whose blood sugar was already low which caused it to drop to a dangerous level. The redeeming quality for that situation is that the patient had family at the bedside and recognized the signs of hypoglycemia. She was fired by the family after that critical error. The family complained and
there was an incident report done and that after that situation, she is no longer an employee of thefacility.“To prevent conflict in the healthcare facility institutions put in place a professional code of conduct and a disciplinary structure. Understanding how conflicts arise is important in their prevention. On the management side, problems arise from poor communication, inappropriate responses, poor prioritizing, personal work interfering with professional work, and clock-watching” (Ramsey, 2001, para 8). Leaders should always make sure to adhere the code of conduct, never take people for granted, keep their promises, and always practice what they preach. “The key to survival as a leader is to develop emotional intelligence and to engender it inthe work environment” (Ramsey, 2001, para 9).ReferencesRamsay, M. A. (2001, April). Conflict in the health care workplace. Retrieved from