engaged in their work, this reflects in employee engagement. It is important for leaders to create an environment that builds trust, ethical behaviors, and transparency (Malik, Dhar, & Handa, 2016). Leadership opens the lines of communication by creating an opportunity for employees to share concerns, ideas, and knowledge which may lead to improved processes and outcomes. An open door policy, allows the leader to take the time to get to know each employee, what is important to them and will help the employee find a connection within the workplace (Malik, Dhar, & Handa, 2016). Current Tools
Organizational Performance Management9Workforce commitment or employee engagement is important to the organization. Employee engagement is a key performance indicator that is monitored by the organization. Theorganization measures employee engagement through a yearly employee satisfaction survey. The organization uses Press Ganey to dispense the survey and to report results. This survey is dispersed to every employee across the organization via email. The survey is collected anonymously, and is aggregated by department and role. The roles are broken down into nursing, non-nursing, and other professionals. The survey measures employee engagement by evaluating the employees work unit, who they report too (direct leader), and administration through a series of questions. The data collected from the employee survey does provide leadership with adequate information regarding employee engagement. The data reports out in three tiers, action plans are put in place to address the needs of each unit and improve employee engagement. Improving Employee EngagementThe nurse leader plans to improve employee engagement by increasing the number of case managers that hold the ACM national certification. The goal is to have 75% of the case manager’s holding a national certification within the next 2 years. First the leader will survey thedepartment to see who is currently holding the ACM certification. The leader will be required to understand the eligibility requirements to sit for the certification exam and identify all employeeswho meet these requirements. The leader will schedule a staff meeting to discuss this new opportunity for professional growth and development and identify who is interested in this opportunity. This step is important, in order to appropriately budget the expense of education or test preparation material and for reimbursement of the exam cost. Additional staff meetings will be held with the employees who are interested in completing their certification. The following
Organizational Performance Management10staff meetings will outline the employee’s role in completing the certification. The employees may choose to schedule study times as a group or individually. The department will purchase a training manual that may be used for preparation. The employee will be responsible for scheduling their exam and the initial cost of the exam. Once the employee has successfully passed the exam and has proof of their certification, they will submit a request for reimbursement.
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- Fall '18
- Management, Better, Organizational Performance Management, Nursing, MS