in assuring that quality care for all patients is provided effectively. Implementing culturally diverse patients/families into hospital committees to discuss patient satisfaction will ensure all aspects of patients/families attitudes, values and beliefs will have an impact on policies and protocols to support patient-family centered care and improve outcomes. Cultural diversity will improve staff knowledge by building stronger relationships and better communication with patients/families. This will improve understanding from the staff in better providing the healthcare needs of patients and their families to better meet their healthcare goals. Patient satisfaction will increase when patients/families care needs are being met throughout their hospitalization improving their experience. One’s response to daily scenarios, actions and every day decisions are driven by one’s culture and beliefs. Every person is different. The patient, family and staff all have their own beliefs and values. Incorporating these differences into a team approach, while implementing the change to patient-family-centered care, is imperative in providing high quality care and overall patient/family satisfaction. Clinical staff will be more effective in providing quality care by understanding cultural competence. Cultural competence will assist clinical staff by giving them the understanding that all patients/families deserve fair access to healthcare, quality patient care,
ORGANIZATIONAL LEADERSHIP 14 and better outcomes. Improving quality care, increase patient/family satisfaction, and increase patient outcomes needs to be the goal for both cultural competence and patient-family-centered care. Leadership Theories Transformational leadership is about leadership that creates positive change within the team by focusing on interpersonal relationships and efficiency of the change by looking at the mutual goals of each other’s interests. The goal is to grow and develop all members of the team and make positive decisions by challenging and motivating throughout the process therefore is the type of leadership style best for the implementation of patients/families into hospital committees. Being energetic, passionate about one’s work, and inspired to make positive changes within the organization, helps lean toward this leadership style because of the vision of making the facility more patient-family-centered. This overall vision will help build relationships with cultural diverse patients/families and help with recruitment of staff with the same passion, interests and views to implement the change of having patients/families on hospital committees to improve satisfaction and improved outcomes. To make this change successful, it is important that all members of the committee understand the goals and vision for a patient-family-centered care facility. A transformational leader allows for decisions to be shared amongst the team by encouraging other team members to work together and by providing leadership while steering focus to meet the proposed goal. This will enhance the ability of the team to agree on methods, policies, and plans to achieve the end goal.
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- Spring '18