Implementing culturally diverse patientsfamilies into

in assuring that quality care for all patients is provided effectively. Implementing culturally
diverse patients/families into hospital committees to discuss patient satisfaction will ensure all
aspects of patients/families attitudes, values and beliefs will have an impact on policies and
protocols to support patient-family centered care and improve outcomes. Cultural diversity will
improve staff knowledge by building stronger relationships and better communication with
patients/families. This will improve understanding from the staff in better providing the
healthcare needs of patients and their families to better meet their healthcare goals. Patient
satisfaction will increase when patients/families care needs are being met throughout their
hospitalization improving their experience.
One’s response to daily scenarios, actions and every day decisions are driven by one’s
culture and beliefs. Every person is different. The patient, family and staff all have their own
beliefs and values. Incorporating these differences into a team approach, while implementing the
change to patient-family-centered care, is imperative in providing high quality care and overall
patient/family satisfaction. Clinical staff will be more effective in providing quality care by
understanding cultural competence. Cultural competence will assist clinical staff by giving them
the understanding that all patients/families deserve fair access to healthcare, quality patient care,

ORGANIZATIONAL LEADERSHIP 14
and better outcomes. Improving quality care, increase patient/family satisfaction, and increase
patient outcomes needs to be the goal for both cultural competence and patient-family-centered
care.
Leadership Theories
Transformational leadership is about leadership that creates positive change within the
team by focusing on interpersonal relationships and efficiency of the change by looking at the
mutual goals of each other’s interests. The goal is to grow and develop all members of the team
and make positive decisions by challenging and motivating throughout the process therefore is
the type of leadership style best for the implementation of patients/families into hospital
committees.
Being energetic, passionate about one’s work, and inspired to make positive changes
within the organization, helps lean toward this leadership style because of the vision of making
the facility more patient-family-centered. This overall vision will help build relationships with
cultural diverse patients/families and help with recruitment of staff with the same passion,
interests and views to implement the change of having patients/families on hospital committees
to improve satisfaction and improved outcomes. To make this change successful, it is important
that all members of the committee understand the goals and vision for a patient-family-centered
care facility. A transformational leader allows for decisions to be shared amongst the team by
encouraging other team members to work together and by providing leadership while steering
focus to meet the proposed goal. This will enhance the ability of the team to agree on methods,
policies, and plans to achieve the end goal.