- After closing the restaurant, if all the duties (cleaning, restocking, etc) were carried out in a timely manner. How to maintain good performance levels: The most common problem is that there are so many KPIs to choose from and companies find it hard to select the right ones for their business. Managers mostly struggle to identify the vital few management metrics and instead collect and report a vast amount of everything that is easy to measure or simply pick the KPIs everyone else seems to be using. The other extreme is where companies, business units, project team or individuals have little or no KPIs to understand their performance levels. Once the KPI has been planned and established, a high level of performance can be achieved. However the level of achievable KPI should be plotted against varying weaknesses. This will allow us to plan and compensate by assigning additional resources to the tasks that will be affected. How to exploit personal strengths and weaknesses: Not all people like or enjoy the same work. It is important that during the interview process personal traits that suit the Bavarian Bier work environment are identified. E.g.: those people that enjoy to deal directly with the customers, to serve people and stablish personal relations are likely to work hard to earn a bonus while performing well on the quality of the service they offer. While those that don't like to serve people are unlikely to perform to standard in delivering a good customer service.
Work activity Description Goal KPIs Timeframe Person responsible All-rounder in dining room Provide a excellent customer service Increase number of customers Increasing number of
- Three '17