ECE _ DSST Organizational Behavior

Certain attitudes and actual behaviors consistent

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Unformatted text preview: Certain attitudes and actual behaviors consistent with a role create the role identity . People have the ability to shift roles rapidly when they recognize the situation and its demands clearly require major changes. For instance, when union stewards of one company were promoted to supervisory positions, it was found their attitudes changed from pro-union to pro-management within a few months of their promotion. When these promotions had to be rescinded later because of economic difficulties in the firm, it was found that the demoted supervisors had once again adopted their pro-union attitudes. One’s view of how one is supposed to act in a given situation is a role perception . Based on an interpretation of how we believe we are supposed to behave, we engage in certain types of behavior. People get these perceptions from stimuli such as friends, books, movies, and television. Many current law enforcement officers learned their roles by reading books or by watching television shows like NYPD Blue. In addition, the primary reason that apprenticeship programs exist in many trades and professions is to allow beginners to watch an expert, so they can learn to act as they are supposed to Role expectations are defined as how others believe a person should act in a given situation. How a person behaves is determined to a large extent by the role defined in the context in which they are acting. For example, the role of a U.S. senator is viewed as having propriety and dignity, whereas a football coach is seen as aggressive, dynamic, and inspiring to his players. In the same context, one might be surprised to learn the neighborhood priest moonlights during the week as a bartender because our role expectations of priests and bartenders tend to be considerably different. When role expectations are concentrated into generalized categories, we have role stereotypes. When an individual is confronted by divergent role expectations , the result is role conflict. This condition exists when an individual finds that compliance with one role requirement may make more difficult the compliance with another. At the extreme, it would include situations in which two or more role expectations are mutually contradictory. Behavioral responses may include withdrawal, stalling, negotiation, or redefining the facts or situation to make them appear congruent. All groups have established norms, that is, acceptable standards of behavior shared by the group’s members. Norms tell members what they ought and not ought to do under certain circumstances. From an individual’s standpoint, they tell what is expected of them in certain situations. When agreed to and accepted by the group, norms act as a means of influencing the behavior of group members with a minimum of external controls. Norms differ among groups, communities and societies, but they all have them. Formalized norms are written up in organizational manuals setting out rules and procedures for employees to follow....
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Certain attitudes and actual behaviors consistent with a...

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