However from our observations and survey at g hotel

However, from our observations and survey at G-Hotel, we found no issues as
mentioned above. G-Hotel does prioritize English language skill as one of the crucial skills
for each of their staffs. Ironically, even their bellboy and housekeeping staffs can speak
English fluently. This proves that investing in the staffs’ language skills is an important key
for G-Hotel to enhance their customer experience and maintain professionalism.
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4.2 Service provided
To maintain their standard as one of the five stars or premium hotel in Penang
requires great effort and stiff management by the hotel. Technically, g-Hotel is strategically
located between two biggest shopping malls in Penang which are the Gurney Paragon and
Gurney Plaza. Somehow this feature gives a competitive advantage towards the hotel.
Furthermore, g-Hotel also provides shuttle service for their guest to some attractive places
in Penang such as Batu Feringghi, butterfly farm, heritage area, street art city and more.
Through this effort, G-Hotel is able to be on top of his rival and competitors.
Besides, change in guest expectations is one of the biggest challenges in hotel
industry. We can witness that nowadays guest demands a lot more from the hotel. Free Wi-
Fi, entertainment system, unique stay experience and swift check-in check-out services.
Abiding by the trends is quite difficult as all the facilities aren’t available at a hotel for all
types of guests.
To meet the guest expectations, we suggest G-hotel to provide a self-service guest
portal which will facilitate quick check-in check-out services, map location guide to the
hotel, request for pick-up and drop-off services. And the most important is the guest should
be kept updated with the expenses incurred on a daily basis. So, the hotel just need to
approve the valid request of their guest and be rest assured of the best hotel experience.
4.3 Skills training
The hospitality industry utilizes a differing workforce, which incorporates an
assortment of places that could possibly have a solid instructive part. A valet, cleaning staff
and café servers have unexpected necessity in comparison to registration assistants,
attendant suppliers and directors. However, the whole workforce is an impression of a
hotel's hospitality culture, which is the reason each staff at The Luxury Collection Andaman
Resort Langkawi are enough prepared through and through on certain particular qualities
and norms.
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There is assortment of offices The Luxury Collection Andaman Resort Langkawi, for
example, front office, housekeeping, food and refreshments, account and human asset.
Fundamentally, the staffs will experience their own departmental preparing as per the
necessities and prerequisites of that specific division. Be that as it may, having separate
departmental preparing isn't sufficient. We propose that it is smarter to have an entire
division in a single instructional course too so they will get a standardized and same
knowledge covering customer service skills, communication skills, multitasking skills,
teamwork skills and problem-solving skills
4.4 Employees’ knowledge
Item and service knowledge is a significant ability for representatives to have over all
ventures, particularly for this client driven hospitality industry. It is a significant segment of