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However, from our observations and survey at G-Hotel, we found no issues asmentioned above. G-Hotel does prioritize English language skill as one of the crucial skillsfor each of their staffs. Ironically, even their bellboy and housekeeping staffs can speakEnglish fluently. This proves that investing in the staffs’ language skills is an important keyfor G-Hotel to enhance their customer experience and maintain professionalism.8
4.2 Service provided To maintain their standard as one of the five stars or premium hotel in Penangrequires great effort and stiff management by the hotel. Technically, g-Hotel is strategicallylocated between two biggest shopping malls in Penang which are the Gurney Paragon andGurney Plaza. Somehow this feature gives a competitive advantage towards the hotel.Furthermore, g-Hotel also provides shuttle service for their guest to some attractive placesin Penang such as Batu Feringghi, butterfly farm, heritage area, street art city and more.Through this effort, G-Hotel is able to be on top of his rival and competitors.Besides, change in guest expectations is one of the biggest challenges in hotelindustry. We can witness that nowadays guest demands a lot more from the hotel. Free Wi-Fi, entertainment system, unique stay experience and swift check-in check-out services.Abiding by the trends is quite difficult as all the facilities aren’t available at a hotel for alltypes of guests.To meet the guest expectations, we suggest G-hotel to provide a self-service guestportal which will facilitate quick check-in check-out services, map location guide to thehotel, request for pick-up and drop-off services. And the most important is the guest shouldbe kept updated with the expenses incurred on a daily basis. So, the hotel just need toapprove the valid request of their guest and be rest assured of the best hotel experience.4.3 Skills training The hospitality industry utilizes a differing workforce, which incorporates anassortment of places that could possibly have a solid instructive part. A valet, cleaning staffand café servers have unexpected necessity in comparison to registration assistants,attendant suppliers and directors. However, the whole workforce is an impression of ahotel's hospitality culture, which is the reason each staff at The Luxury Collection AndamanResort Langkawi are enough prepared through and through on certain particular qualitiesand norms. 9
There is assortment of offices The Luxury Collection Andaman Resort Langkawi, forexample, front office, housekeeping, food and refreshments, account and human asset.Fundamentally, the staffs will experience their own departmental preparing as per thenecessities and prerequisites of that specific division. Be that as it may, having separatedepartmental preparing isn't sufficient. We propose that it is smarter to have an entiredivision in a single instructional course too so they will get a standardized and sameknowledge covering customer service skills, communication skills, multitasking skills,teamwork skills and problem-solving skills4.4 Employees’ knowledge Item and service knowledge is a significant ability for representatives to have over allventures, particularly for this client driven hospitality industry. It is a significant segment of