Session7-INFS1000-S2-2016-preview [Handouts Format].pdf

Review and adjust the model it is changed to solve

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Business users (that is YOU!) review and adjust the model; it is changed to solve process problems The result is a “to-be” model new process 2. Create system components Create or alter Information Systems to support/facilitate new process Uses the 5 elements of IS (hardware, software, data, procedures, people) 3. Implement new business process Change the way the organisation operates, train people, implement IS 4. Create policy and procedures to assess process effectiveness on an ongoing basis Adjust and repeat cycles (repeat the steps) BPM Varies in Scope BPM varies with the scope and size of the process 1. Functional Processes Activities in a single department or function BPM easier at this level Problem is that may lead to "isolated silos” Example: Marketing campaign management 2. Cross-Functional Processes Activities across/among many business departments Eliminate or reduce isolated systems and data Example is ERP BPM Varies in Scope (cont’d) 3. Inter-organisational Processes Activities that cross organisational boundaries Supply chain management (SCM), credit card processing More difficult than functional and cross-functional processes Requires negotiation to resolve conflicts between pirorities
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2/09/2016 7 Process modelling The activity of representing business processes = creating process models Process modelling is central to business. ' as-is ' and ' to-be ' models Models increase in complexity to represent more complex processes There is high demand for modelling standards to provide a common platform for documenting processes Process Modelling notations A number of standards have been developed to support process modelling: Petri Nets Event-driven Process Chains (EPC) Business Process Modelling Notation (BPMN) BPMN = a standard set of terms and graphical notations for documenting business processes -> create models Models will be understandable across various organisations & modellers (common language). Facilitate exchange of knowledge and experience across situations Business Process Modelling Notation (BPMN Symbols) BPMN is the set of terms and graphical notations for documenting business processes. Developed by the Object Management Group (OMG)
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2/09/2016 8 Top-Level Business Processes for $RU The Production of Statement of Advice (SOA) process has the goal of turning prospective clients into actual clients Murray and Kerrie perform the labelled activities Business Process with Two Swim Lanes We can convert the diagram into a swim-lane layout showing the activities performed by each resource Hold Discovery Meeting Activity
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2/09/2016 9 Q4: What Role do Information Systems play in Business Processes?
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